Release notes for Zoom Revenue Accelerator

Release notes for Zoom Revenue Accelerator

New and enhanced features

Admin features

• In-depth analytics for sales scorecards and coaching
  Scoring data has been added to analytics, providing robust analytics for completed scorecards. Managers and sales leadership can view aggregated evaluation scores for Sales Representatives over custom date ranges, filtered by specific scorecards and teams. The feature allows drilling down into individual-scored conversations to understand context. Results can be exported for external analysis. Sales leaders gain visibility into scorecard usage and average scores across the organization.
• Expanded customization for indicator themes and languages
  Account owners and admins can select the language to display for indicator themes. The number of themes per indicator has also increased from 20 to 30, allowing for more granular tracking. Additionally, the limit on terms per theme is changed to 50 terms. These features give account owners and admins more flexibility to customize indicators and themes to their specific needs. The added customization enables tracking more nuanced trends so users can gain more targeted insights from the data.
• Use additional team access controls in the Zoom web portal
  Users can track which teams have additional team visibility enabled in the Teams tab in the Zoom web portal. An Additional team access column is added, and it contains a visual indicator showing when this feature is turned on for a particular team. This feature allows users to view and track which teams have cross-collaboration with other teams enabled. With improved visibility into team access settings, users can better manage the sharing of team conversations to support collaboration between sales and non-sales teams.

Analytics features

• Display indicators for empty data in Analytics charts
  Indicators will display that there is no data in Analytics charts.

User features

• Enhancements to ZRA analytics for chart starring and publishing
  Users can favorite (star) analytics charts to create customized My Analytics and Team Analytics dashboards. They can rearrange and save chart filters for easy reference. Sales leaders can publish charts to control what their teams see. Users can configure daily or weekly chart emails. These features allow custom analytics experiences and increase ZRA adoption.
• Enhancements to the Users page
  The Team Manager column is added on the Users tab on the Zoom web portal. This column populates the names of the teams that each user manages.

Resolved issues

• Resolved an issue where an API call returned "Conversation does not exist."
• Resolved issues with analyzing cloud recordings with Zoom Revenue Accelerator (ZRA) and an issue where all analytics were not generated.