Update for Zoom Events

Changes to existing features

Deprecate recordings access on event landing pages

• The ability to embed recordings directly on the landing page has been deprecated. For unregistered users, a "View recording after registration" message will prompt them to register first. Registered users will see a "View recording in event lobby" message directing them to the event lobby to access recordings.

Scheduled email invitations for attendee lists

• Hosts can add lists of attendees to receive email invitations and will be asked to confirm send upon uploading the invitation list. This update is currently limited to email invitations and does not affect email reminders.

Enhancements to left navigation order

• In the event creation flow, the Communication section is placed higher in the left navigation menu, between the Special roles and Post event sections.

Enhancements to event landing page

• Users can access the event landing page directly from the left navigation. If page builder configuration is available for the event, a link to access it will be provided on the landing page. This improvement addresses customer and internal feedback, making it easier to access and customize event details.

Expanded file sharing capabilities for Zoom Events and Sessions

• Zoom Events and Zoom Sessions support sharing JPG/JPEG, PNG, and PPT files in addition to previously allowed file types. The maximum number of documents that can be shared has also been increased from 5 to 50.

Clarifying webinar access based on Zoom Events and Sessions license types

• Hosts with a Zoom Events or Zoom Sessions PPA license can schedule meetings and webinars on the events portal. The PPA license is only offered for Zoom Events and Sessions, and is not available for the web portal. Hosts with a Zoom Events or Sessions Unlimited license can schedule webinars and access premium features on the web portal.

Improved character limit visibility when creating resource links

• When creating resource links in Zoom Events, hosts can view the character count and maximum limit for the title and description fields. This enhancement provides a consistent experience with the web portal, allowing hosts to easily track and manage the character limits. Previously, a red warning was displayed without specifying the character limit.

Increase recurring sessions event limit to 3 sessions per day

• Hosts can schedule and run up to 3 sessions per day for recurring sessions events. This is done by editing existing sessions or adding new sessions to an existing series. If a host attempts to schedule more than 3 sessions in a day, an error message will be displayed indicating that the maximum number of sessions has been reached. Session start and end times must follow the Zoom Events rules and not overlap. This allows hosts to run multiple recurring sessions in a day to accommodate different time zones or audiences.

New and enhanced features

Analytics features

Custom query builder for cross-event analytics

• Hosts can build custom queries to analyze data across multiple events and sessions. They can specify the data points to include, apply filters, and define the output format. The query results are stored securely and can be accessed later without caching in memory, ensuring efficient data management and analysis. This feature enables comprehensive cross-event analytics.

Attendee features

Enhancements to session join experience from lobby calendar reminders

• For any ICS calendar links generated from the lobby, the join links will deep link into the session to remove navigation requirements from the attendees. These links allow attendees to land directly on the session detail page or join the meeting/webinar session. Attendees can join their desired sessions with minimal clicks, providing a smooth and efficient experience.

Improved recording playback experience with enhanced player

• There are several enhancements to attendees' recording playback experience with the recording player. Attendees can minimize the player to a popover window and continue browsing while watching the recording. The player features transport controls, closed captioning options, and the ability to take surveys and provide feedback. Attendees can also make the playback window fullscreen, which will push out the transcript and recommendation list for an immersive viewing experience. These improvements provide a seamless and engaging way to consume recorded content.

Developer features

Enhancements to event access link management

• Hosts can use the API to manage event access links. They can get a list of existing access links, create new links, update existing links, and delete links. The API enforces UI permissions, ensuring that only authorized users can perform these actions. Account owners and admins have the ability to manage access links for all events across all hubs. This streamlines the process of creating and managing events via the API.

Event setup features

Introducing Page Builder

• Hosts can create custom registration pages for Zoom Events that match their brand and meet the unique needs of their event using a new drag-and-drop page builder. The page builder allows customizing the layout and components on registration pages. Registration pages will automatically inherit event branding, styling, and native components. Each content component supports the drag-and-drop function, the Duplicate button, the Delete button, the Text Spacer component, and the Button Divider component.

Customize browser favicon for branded event registration pages

• Event hosts can upload a custom favicon image to brand and personalize the browser tab for their event registration page. The favicon will replace the default Z icon and be visible across major browser versions of Chrome, Edge, Firefox, and Safari. Supported image formats are JPG and PNG, with file size and dimension restrictions enforced. When duplicating an event, the custom favicon persists in the new event, ensuring a consistent branded experience.

Add survey component to post-event emails by default

• Hosts can add a survey component to post-event emails by default in Email Builder. This allows attendees to provide feedback on the event through a survey link included in the email. Hosts are notified that the survey link will only be included if the event is set up with a survey. This ensures attendees receive relevant information and provides hosts with valuable insights for improving future events.

Clarify email recipients and triggers within email area

• Hosts can view clearer information about who receives each email template and what conditions trigger the sending of those emails. The recipient details and trigger conditions have been updated with clarifying text in the email area. This provides more transparency into the logic behind when emails are sent out and to whom they are addressed.

Customizable countdown timer for event pages

• Hosts can add a countdown timer component to their event pages. The countdown timer will display the time remaining until the event starts. Hosts can customize the countdown timer's appearance, including the container color, font, font size, font color, radius, and padding. The countdown timer will automatically adjust and reflect any changes made to the start date and time.

Button component for page builder

• Event hosts can add a button component to their editing canvas in Page Builder. When configuring the button, they can choose to create a pop-up that opens a simplified builder with a single column and section layout. Hosts can drag and drop components into the pop-up canvas, configure them, and save the pop-up. They can edit, duplicate, or delete the pop-up from the button component. On the live event page, attendees can click the button to open the pop-up modal and exit it using the close button. This feature allows hosts to create dynamic event landing pages with interactive pop-ups.

Enhancements to location/map component

• Hosts can enhance event pages with a location/map component, providing detailed location information for attendees' in-person and hybrid events. When adding the component, hosts can enter an address and the map will dynamically display the location with address suggestions. The component offers customization options like container color, alignment, radius, padding, and scaling. It functions similarly to an image component for scaling and mobile view.

Host features

Support for no-authentication attendee data in Zoom Events

• No-authentication attendee data is available for Zoom Events. Attendees joining events without authentication will have limited access to features like chat, profiles, networking, expo, and session reservation. Their display name will be appended with "(guest)". If the email address has another ticket, they cannot access sessions assigned to that other ticket. Zoom will share the no-authentication attendee's join history and inputs with the event host, but will not store any data generated during the no-authenication join. This prevents the merging of data between non-authenticated and authenticated identities for the same attendee.

Customize browser tab name for branded event experience

• Event hosts can specify the browser tab name/label for their event detail page instead of using the default Zoom name. In the page builder settings tab, hosts will see a Browser Tab Name option with a text input box to enter the desired name. The specified name will be displayed as the browser tab name for the event detail page, supporting standard alphanumeric and special characters. Changes made by the host will be immediately visible on the published page across all supported browsers. This allows hosts to brand and customize the browser experience to match their company website and event branding.

Ability to customize meeting ID and passcode per group join link

• Hosts can choose a group join link and generate a meeting ID and passcode for it when an event has more than one group join link. The chosen link will have the meeting ID and passcode in an email. Hosts can switch the chosen link, and attendees will be taken into the event by the latest chosen link. This allows hosts to customize the meeting ID and passcode for different group join links.

Customizable display name terminology

• Hosts can customize the Display name field label to alternative names like "Screen name" or "Username" (using plain text including spaces, up to 20 characters and symbols allowed). This customization will be reflected in all attendee-facing forms and interfaces. If the Zoom Events web portal has a display name, it will continue pre-filling into Zoom Events and allow editing. In analytics reports, the customized name will be used as the column header. This allows hosts to better align the registration process with their event's requirements and branding preferences.

Sort sent emails by timestamp and export capability

• Hosts can sort their sent emails by timestamp, making it easier to locate and reference specific communications. Additionally, they have the ability to export the sent email list.

Add help center and support links to Zoom Events setup flow

• Hosts can access help and support resources directly from the event setup flow. Zoom Events support links and articles will be integrated into the setup pages, enabling hosts to find relevant information and guidance as they create and configure their events. This enhancement provides hosts with easy access to valuable resources to ensure a smooth event setup experience.

Enhancements to embedding video on demand

• Hosts can create an embed change to get a script based on their configuration. They can embed the script on Zoom-approved websites, allowing their target audience to visit the website and play the embedded video on any browser. The target audience can access features enabled for the embedded video, such as closed captions, transcripts, Playmore widget, surveys, and other interactive features. They can also switch content from the Playmore widget.

Hub features

AI image generation for event branding in content library and hub

• Event organizers can generate and add AI-powered images within the content library and event hub to match their branding. They can customize the image generation by providing text prompts, selecting aspect ratios, and choosing between expressive or realistic styles. The generated images can be previewed, expanded, and added to the content library or applied directly to the event hub. This feature enables organizers to easily create visually appealing and on-brand events without requiring design expertise.

Enhancements to event management for canceled events

• Hub owners and hub hosts can cancel upcoming events. The canceled events will be sorted into the Canceled tab instead of the Draft category. Newly canceled events and all existing canceled events under the Draft tab will move over to the Canceled tab as well. This ensures consistent event management across all hubs.

Embed Video On Demand video list and player

• Hub users can embed the Video On Demand (VOD) video list and player onto external sites, with options to hide the search bar, sort dropdown menu, and video thumbnail. They can style the search bar text, sort dropdown text, search and sort bar background, video name, video date, and video list background. The video can play in a new window, alongside the list, or take up the entire list area. When playing, the video player background and video name are stylizable. All embedded components are responsive.

Bulk image matching for speakers and sessions

• Hosts can bulk-match speaker images and session images from the hub content library. They can upload speaker images and session images to the content library and reference them during bulk upload. The platform will match speaker names and image names, automatically updating speaker photos and company logos, if matched. Hosts can include an optional image column in their CSV upload and reference images in the content library. A default aspect ratio crop is applied if the image doesn't match the specified ratio, requiring manual adjustment by the host.

Improved video embedding with public and private options

• Zoom Video On Demand (VOD) users can choose between public and private video embedding. Public embed allows viewers to access the video without registration or authentication, while private embed requires registration and uses a cookie to track unique viewers. VOD users can customize the style, enable/disable autoplay, and deploy surveys for both options. For public embeds, unrecognizable viewers receive the survey invitation at every watch. For private embeds, recognized viewers only receive the survey invitation once. This feature provides greater control over video accessibility and viewer tracking.

Integration features

Zoom Events HubSpot integration Timeline Events for Registration, Attendance, and No Shows

• Hosts can create timeline events in HubSpot for registration, attendance, and no-shows. When a contact registers for an event, a Zoom Event Registered timeline event will be created with details, such as the event name, date, and type. When a contact attends a session, a Zoom Events Attended timeline event will include the session name, type, duration, and other details. A Zoom Event No Show timeline event will be generated for contacts who registered but did not attend any sessions. These events work for all event types and sessions and trigger at the appropriate times. Hosts can build contact lists and segments based on event activity without workflows by filtering on these new timeline events.

Send join links through content service for the Eloqua integration

• Hosts can send the event join link through a content service. This Eloqua cloud service (also called cloud content in Eloqua) is called Zoom Join Link . The cloud content is visible in the Eloqua email builder and landing page builder. Eloqua marketers can drag and drop the component to the email or landing page canvas. Hosts can configure the cloud content and add the meeting ID, webinar ID, event ID, and the display text of the join link. When the email is sent or the landing page is loaded, the correct unique join link associated with that Eloqua contact is displayed.

Add mappable external ID field to the custom object in Eloqua

• Hosts can add an external ID to the attended feeder in Eloqua. The external ID will be added to custom objects that are generated by the integration. Additionally, this external ID can be used for reporting and management.

Enhancements to recording watched activity for Pardot

• Hosts can track and view event attendees who watched the recording after the event. When the Sync external activities checkbox is selected in the Pardot configuration, Zoom Events will send the external RecordingWatched activity to Pardot in addition to the Registered and Participant activities. This activity is triggered as soon as an attendee watches a recording, even if the event is still ongoing for a multi-session or recurring sessions event. This allows hosts to follow up with attendees who engaged with the event content.

Enhancements to Pardot integration for recording views

• The Pardot integration for Zoom Events includes a Recording watched list mapping option. Event hosts can map this list type to a Pardot list of their choice. Prospects who watch the on-demand recording of an event will be automatically added to the mapped Pardot list, using their email address for matching. For single-session events, prospects are added after the event ends and they watch the recording. For multi-session or recurring events, prospects are added as soon as they watch the first recording, regardless of the overall event status. This enhancement helps event hosts capture leads from both live and on-demand attendees.

Manual re-sync of Zoom Events data to Marketo

• Event hosts can click the Resync button on the Marketo configuration page for an event or session to manually re-sync all registration and attendance data between that event and Marketo. The re-sync updates registration data, Marketo lead fields, program member status, and join links. It also generates custom object records for attendance and captures any on-demand watch activity after the event ends. This ensures accurate and up-to-date data synchronization between the two platforms, even for larger events.

Improved event and VOD landing pages with calendar view

• The event and Video On Demand (VOD) landing pages display a maximum number of events and VODs without requiring attendees to click See more to expand the content. When filtering for specific content types, the filtered results automatically load all available items. A calendar view has been added for more effective content filtering and discovery.

Meeting and Webinar features

Customize session wallpapers for branding and personalization

• Admins and event organizers can upload custom wallpapers for webinar and meeting sessions. These wallpapers are stored at the hub level and shared across events within the same hub. Account owners and admins can set default wallpapers. Hosts can select from the default wallpapers and choose to have the wallpaper fit the 16:9 aspect ratio or fill the entire background. Hosts and co-hosts can change or alter the session wallpaper from the Zoom app during an ongoing webinar session. This feature allows for consistent branding and personalization across different session types.

Zoom Sessions features

Automatically open survey at event end or exit for single-session events

• Hosts can enable or disable the option to automatically open the event survey in the attendee's browser upon event completion or when the attendee exits the event. This feature is available for single-session events (meetings and webinars).

Simplify registration with optional features for all event types

• Hosts can simplify the registration process by starting with a basic setup and optionally adding more features as needed. The default registration will not include source tracking or geoblocking, unless an India block is applied. New hosts will have all Registration Requirement features disabled by default, except for custom registration forms. Existing hosts can keep their current settings or modify them. Tooltips have been added to provide information about the available sub-features, giving hosts greater control over the registration experience for their events.

Allow bulk upload of panelists for session-lite events

• Hosts can add panelists through a CSV upload for Zoom Events and Sessions (ZE). The CSV will contain a Name and Email column, and the first and last names will be combined into the Name field. If there are email conflicts, only one entry will be added. If there's a conflict with an existing user, the original user will be replaced with the updated name. After uploading, a success message shows the number of roles added. This allows hosts to quickly add multiple panelists to a session.

Resolved issues

• Minor bug fixes
• Security enhancements