Update for Zoom Phone

New or enhanced feature

Admin features

Private call park and aim call park support for Poly Edge E devices

• Private call park and aim call park support has been extended to Poly Edge E devices. Account owners and admins can create private call park locations for Poly Edge E devices.
• This feature must be enabled by Zoom.

Improved voicemail notification email experience with deep linking

• Account owners and admins can manage voicemail and videomail notification policies across various levels, including account, site, group, and extension levels (phone user, common area, call queues, auto receptionists, and shared line group). Users who receive an email notification for a new voicemail or videomail in their Zoom Phone voicemail inbox can click a deep link in the email to be redirected directly to the Voicemail tab in the Zoom app. If logged in, the deep link will take them to the specific new voicemail or videomail in expanded mode. If not logged in, they will be redirected to the login page before accessing the Voicemail tab. The minimum app version to support the link redirection to the Voicemail tab with the voicemail or videomail in expanded mode is 6.2.5.
  Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for October 21, 2024.

Improved visibility of caller information for transferred and forwarded calls

• Account owners and admins can configure caller ID preferences to ensure the name and number of the last extension that transferred or forwarded a call is visible to the receiving party. This functionality is supported on Yealink T-series desk phones for calls redirected through blind transfers or always call forwarding settings. By providing visibility into the call's origin, users can better manage and prioritize incoming calls.

Analytics features

Enhancements to cost center management

• Account owners and admins can create user cost centers for charge tracking through single-sign-on (SSO) mapping, a dedicated field in meetings, or via API. Zoom Phone inherits the cost center from the meeting to phone.

Device features

Firmware upgrade

• AudioCodes

1. 445HD
2. C450HD

• Cisco

1. CP6821
2. CP6851
3. CP6861
4. CP6871
5. CP7811
6. CP7821
7. CP7832
8. CP7841
9. CP7861
   10.CP8811
10. CP8832
11. CP8841
12. CP8845
13. CP8851
14. CP8861
15. CP8865

• Poly

1. Rove B1
2. Rove B2
3. Rove B4
4. Rove 20
5. Rove 30
6. Rove 40
7. Rove R8
8. Edge-E100
9. Edge-E220
10. Edge-E300
11. Edge-E320
12. Edge-E350
13. Edge-E400
14. Edge-E450
15. Edge-E500
16. Edge-E550

• Yealink

1. CP965
2. VP59
3. T31G
4. T31P
5. T31W
6. T33G
7. T34W
8. T43U
9. T44U
10. T44W
11. T46U
12. T48U
13. T53
14. T53W
15. T54W
16. T57W

Integration features

Enhancements to shared lines, enhanced speed dial, and transfer capabilities in Microsoft Teams

• In the Zoom Phone integration with Microsoft Teams, users can add up to 100 speed dials and transfer active calls directly from the speed dial list. They can search contacts by name and phone number with real-time results, and the user interface is optimized for better usability. Users can transfer calls with the option to speak to the recipient before completing the transfer (warm transfer), transfer calls without notifying the recipient (blind transfer), or directly transfer incoming calls to voicemail. Users can also manage shared lines by viewing, selecting, and managing shared lines easily. The enhanced speed dial and transfer capabilities improve call management efficiency.

User features

Improved filtering and management for call history and voicemail

• Zoom Phone users can multi-select filters from the History and Voicemail tabs on the Zoom mobile and desktop apps. They have the ability to clear out the applied filters with a single action. Additionally, users can access the trash bin and edit options to delete unwanted items from their call history and voicemail. This provides users with improved control and organization of their call history and voicemail data.
  Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for October 21, 2024.

Changed feature

Client features

Improved outbound caller ID selection and display

• Users can select the Your ext. XXX option as their caller ID on the Zoom Workplace app even if they have other outbound caller ID options to use. The wording for different caller ID options, including shared line groups (SLG)/shared line appearances (SLA) numbers and other DID types, has been updated to provide clearer information about the numbers used for internal and external calls. The Hide Caller ID option is also available if it's enabled by the admin.
  Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for October 21, 2024.

Resolved issues

• Resolved an issue where the maximum verification was applied when an admin bulk-updated phone sites even though they didn't reach the maximum limit.
• Resolved an issue where a New Extension Assigned email was sent to users, even when their extension numbers had not been changed, and when the Multiple Site setting was disabled.
• Resolved an issue when a voicemail was moved to Trash , and subsequently deleted from Trash , attempting to play that voicemail in the Call Path triggered the error message: "The caller encountered an issue when trying to leave a voicemail." This message was misleading, as it does not accurately reflect that the voicemail was deleted and is no longer available for playback.
• Resolved an issue where a pending user was deleted under Phone System Operation Logs in the Zoom web portal.
• Resolved an issue where the web client did not notify the Zoom app about external contacts, causing the contact name to be missing in Chat History.
• Resolved an issue where one call ID has two call logs.
• Resolved an issue where the common area Poly Obi 302 desk phone did not ring through to the common area and directly moved to forwarding during closed hours.
• Resolved an issue where the recipient viewed a message with scrambled letters and numbers and emojis and characters in raw format when sending them in an SMS message to a United Kingdom carrier.
• Resolved an issue where the holiday hours were displayed in the Greenwich Mean Time (GMT) time zone and did not follow each user's time zone for incoming calls when the account admin set up the holiday hours under the Default hours & force majeure events setting.