Update12/12/2024

Update for Zoom Phone

Zoom Video Conferencing
Zoom Inc.

Update from:
johannes-devicebase (expert)

New or enhanced feature

Admin features

Firmware upgrade

The following devices will receive normal new firmware upgrades. Devices will automatically reboot to upgrade the firmware:

Cisco

CP6821
CP6851
CP6861
CP6871
CP7811
CP7821
CP7832
CP7841
CP7861
CP8811
CP8832
CP8841
CP8845
CP8851
CP8861
CP8865

Poly

VVX101
VVX150
VVX201
VVX250
VVX301
VVX311
VVX350
VVX401
VVX411
VVX450
VVX501
VVX601

Customizable branding for Zoom Phone transactional emails

Account owners and admins can customize the branding of transactional emails sent to Zoom Phone users. They can add their company logo, choose brand colors for buttons and fonts, and modify the email footer. Additionally, account owners and admins can preview the branded emails before applying changes to ensure a cohesive brand experience for their recipients. This feature must be enabled by Zoom.

Analytics features

Improved Quality of Service (QoS) data visibility and control for call quality monitoring

Account owners and admins can see the Quality of Service (QoS) network and Mean Opinion Score (MOS) details 20 seconds after a call occurs, instead of the previous 1-minute interval. For the 20-second interval, users must log out and back in so admins can see it under the QOS dashboard. They can also decide whether to receive Real-time Transport Protocol (RTCP) data from their own Session Border Controller (SBC) if using Bring Your Own Carrier (BYOC).

Enhanced user performance reporting with call log integration

Account owners and admins can view user performance reports that align with the new call log details. Admins can understand the call logs behind the aggregated numbers for total, inbound, and outbound calls. The leaderboard allows admins to sort by all the metrics in the list and see how many inbound calls are coming from different extension types. In the summary page, the category names are changed to provide more clarity on call types. The leaderboard displays additional metrics by default, and all metrics are included in the export to CSV function. Admins can export all metrics to CSV for further analysis.

Enhanced emergency location tracking and reporting

Account owners and admins can export a historical report of users' locations to audit emergency locations and ensure compliance. The report includes details such as the user's platform (desktop app, mobile app, web client, or desk phone) and whether location permissions were enabled at the time the location was collected. It also consolidates duplicate location entries for each user to provide a cleaner view. Account owners and admins also have the option to receive alerts when a user's confirmed address does not match their location data, helping ensure accurate emergency response. Additionally, user permission for the location-sharing table is updated; the report will keep historical data for all the users. This feature must be enabled by Zoom.

Detailed cost center reporting and assignment for phone users

Account owners and admins can assign phone users to a specific department and cost center for organization via CSV upload or update. They can filter the charge log report by department and/or cost center or custom attribute. This feature must be enabled by Zoom.

Customizable wallboard for CQ and AR reports

Account owners and admins can customize the wallboard for call queue (CQ) and auto receptionist (AR) reports by choosing different widgets, such as Member Availability, Inbound Monitor, Inbound Calls, Outbound Monitor, Outbound Calls, and Call Queues. They can drag and drop the widgets, change their size, and move them around on the wallboard. The wallboard can be shared with digital signage within Zoom Rooms.

Client features

Improved call history experience with new call log

Account owners and admins can provide users with an enhanced call history experience using the new call log data structure. The call history view differs between the Zoom desktop and mobile apps, with the desktop app showing detailed call results like on the web portal, while mobile has a simplified view. On the desktop app, call results are aligned with the web portal, showing connected, answered, rejected, ring timeout, and abandoned calls. On the mobile app, call results are simplified to answered and missed calls. Users can also view call summaries, including date, time, duration, and talking time percentage for individual calls on the web portal, and edit the summaries if needed. Deleting a call log also deletes the associated recording and summary.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for December 16, 2024

Device features

Supported device features

When provisioning Mitel 6900 series IP phones, account owners and admins will see a minimum of 3-line Key Appearance on their devices, to support multiple calls and three-way calling. If admins are provisioning IP phones from other brands or models within the account, they will also be provided a 3-line Key Appearance by default.

The following Mitel phones support zero-touch provisioning through Redirection and Configuration Server (RCS). Learn more about Mitel IP phones firewall rules for zero-touch provisioning. Additionally, assisted provisioning via URL is also supported for these phones:

Mitel OpenScape CP100
Mitel OpenScape CP110
Mitel OpenScape CP200
Mitel OpenScape CP205
Mitel OpenScape CP210
Mitel OpenScape CP400
Mitel OpenScape CP410
Mitel OpenScape CP600
Mitel OpenScape CP700
Mitel OpenScape CP710
Mitel 6905
Mitel 6910
Mitel 6915
Mitel 6920w
Mitel 6930w
Mitel 6940w
Mitel 6970

Certified devices

Zoom Phone supports the following IP phone devices. Account owners and admins can add these devices to the Zoom web portal as part of the provisioning process.

Mitel OpenScape CP100
Mitel OpenScape CP110
Mitel OpenScape CP200
Mitel OpenScape CP205
Mitel OpenScape CP210
Mitel OpenScape CP400
Mitel OpenScape CP410
Mitel OpenScape CP600
Mitel OpenScape CP700
Mitel OpenScape CP710
Mitel 6905
Mitel 6910
Mitel 6915
Mitel 6920w
Mitel 6930w
Mitel 6940w
Mitel 6970
The following expansion modules are also supported.
Mitel OpenScape KM400 expansion module
Mitel OpenScape KM410 expansion module
Mitel OpenScape KM600 expansion module
Mitel OpenScape KM710 expansion module
Mitel M695 expansion module

Device management features

Supported device features for Mitel OpenScape CP series and Mitel 6900 series IP phones

The following features are supported on both Mitel OpenScape CP series and Mitel 6900 series IP phones:

Busy Lamp Field (BLF)
Call waiting
Date/time format and time zone sync with Zoom web portal
Firmware version control
Hot desking
Message (voicemail) waiting indicator
Multiple line appearance
NTP server/secondary NTP server
Phone local admin password
Enable/disable phone web interface
Resync/auto-polling (automatic update)
Speed dial
SRTP secure call (w/ AES-256)
The following features are supported on Mitel OpenScape CP series phones:
Cloud failover
Multiple languages
The following features are supported on Mitel 6900 series phones:
Backgroud image set from Zoom web portal

Disable USB storage on Poly VVX devices by default

Account owners and admins can disable USB storage by default on supported Poly VVX devices running UCS 6.4 release to enhance security. This prevents unauthorized users from exporting device configuration or updating device configuration and firmware directly from a USB drive. USB ports for other purposes remain functional. The benefit is minimizing the risk of intentional or inadvertent misuse of devices on the corporate network.

General features

Push-to-talk functionality for mobile devices

Account owners and admins can enable the Push to Talk functionality for Zoom Phone on the Zoom mobile app, which provides communication capabilities similar to a traditional handheld radio or walkie-talkie. Phone Super Admins can add or remove users from all channels, while Phone Site Admins can manage users for their site channels. Additionally, users can see and join Push to Talk channels, and leave and join other channels they are members of. The feature has a maximum member limitation of 255 in total and a single channel online active member limitation of 20. Incoming phone calls or meetings are prioritized over Push To Talk audio. Note: While members from different sites can be added to a common channel, the members should belong to the same SIP zone for audio quality reasons. This feature must be enabled by Zoom.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for December 16, 2024

Integration features

Extended 30-day session timeout for third-party app integration with softphone

Users can stay logged into third-party apps integrated with their softphone for up to 30 days, instead of the previous 7-day session timeout. The session is automatically renewed as long as users remain active within the app. When logging in, users receive a notification confirming the extended session duration. This extended session timeout reduces the need for repeated sign-ins, saving time and minimizing frustration.

User features

Schedule SMS messages for future delivery

Users with a Power Pack license can schedule SMS messages to be sent at a specific date, time, and time zone in the future. They can manage scheduled messages by viewing, editing, and deleting them. If a scheduled message fails to send, users can force an immediate send, cancel, or reschedule it. Additionally, account owners or admins can enable or disable this feature at the account, site, group, or user levels and increase the limits on scheduled messages per thread and concurrent scheduled messages. This feature helps users communicate more effectively with recipients in different time zones. This feature must be enabled by Zoom.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for December 16, 2024

Improved audio quality with personalized noise suppression

Users can enable personalized noise suppression on the Zoom Android mobile app to improve audio quality during Zoom Phone calls and meetings. The feature uses an algorithm to isolate and suppress background noise, ensuring clear and audible conversations even in noisy environments. Users can access and control this setting under the Audio tab in the app's settings. By reducing distracting background noise, this enhancement enhances the overall calling experience for mobile users.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for December 16, 2024

Call switching between Zoom Phone desktop and mobile apps

Users can seamlessly switch an active call between their Zoom desktop and mobile app with a single click or tap. If the call was on mute or recorded before the switch, it remains on mute or continues recording after the switch. The call log shows only one entry for the call, regardless of how many times the user switches between devices. This feature provides a consistent experience with meetings and eliminates the need for multiple clicks or taps to switch devices during a call. This feature must be enabled by Zoom.
Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for December 16, 2024

Automatic 10 DLC SMS number assignment and notification

For account owners and admins with less than 48 phone numbers, all phone numbers are automatically assigned to approved 10 DLC SMS campaigns. Upon campaign approval, a notification is sent to the admin informing them of the auto-assigned numbers. If the admin has more than 48 phone numbers, they are prompted to check if they want to add 49 or more numbers to the campaign upon approval, along with providing a justification. The system checks the activity capacity daily and automatically assigns the activity number if it changes. Notifications are sent to admins when numbers are auto-assigned, and the messaging status is updated to Auto-verified . This automation supports compliance with applicable requirements and improves the user experience.

Changed feature

Admin features

Remove outdated banners from the web portal

Outdated banners across various sections of the Zoom web portal are removed. The removal of these banners will simplify the user interface, making it more intuitive and less cluttered. Previously, these banners were initially added as part of policy framework updates in March 2022 to inform users about the relocation of certain settings and policies.

Resolved issues

Resolved an issue where a Microsoft Teams user's routing policy and phone number did not update after a sync with teams was triggered in Zoom. A limit required the user count to be synced with teams to be less than 100. This issue has been fixed in the December release.
Resolved an issue where the Zoom Phone API was not working as expected.
Resolved an issue where users were invited from one account to a new account as Basic Meeting users, and then the admin updated these users to add the Zoom Phone feature. After users confirmed and joined the new account, the user status did not sync as pending anymore. Users appeared to have the Ready to Activate status, which caused hardware devices to receive the 403 forbidden error when they tried to register.