Update for Zoom Phone

New or enhanced feature

Admin features

Zoom Phone setup walkthrough expanded to more customer accounts

• Account owners and admins with 41-50 licenses for Zoom Workplace, Zoom One, or Zoom Phone (standalone) can access the Zoom Phone setup walkthrough from the web portal navigation. They can follow the step-by-step guidance to set up Zoom Phone efficiently. The walkthrough is available to a broader range of customers, providing a streamlined onboarding process for Zoom Phone.

Improved client billing and invoicing capabilities

• Users have the ability to manually start and stop billable hour tracking during calls, meetings, and SMS conversations. They can add client codes and notes to each interaction, as well as associate contacts. On the contact profile, users can view the activity history, edit billable hours, and generate reports for a specific contact or client code. The feature provides granular tracking and reporting, enabling accurate client invoicing.
  Note: This feature is only available to new online Paid customers. This feature must be enabled by Zoom.

Firmware upgrade

The following devices will receive normal new firmware upgrades. Devices will automatically reboot to upgrade the firmware:

1. Yealink

• T53
• T53W
• T54W
• T57W

Enhancements to device management error messaging

• When account owners and admins encounter errors while adding new Zoom Phone Appliance (ZPA) devices, more detailed error messages will be displayed to help resolve the problem. If they try to add a device that is still registered with another service provider, they are prompted with a message to contact the previous provider and have the device released before attempting to add it again. For web portal additions, a dismissible banner displays the error details and a link to contact Zoom Support. For bulk CSV imports, an error code is provided. This feature provides admins with clear guidance on resolving the issue, allowing them to successfully provision devices from other providers for Zoom Phone service.

Device management features

Issued end-of-life for Poly OBi 300 and OBi500 devices

Several device models are issued end-of-life (EOL) notices in the Zoom web portal. The EOL status will be displayed in the table view, when attempting to add the device, and on the device detail page. These device models include:

1. Poly:

• OBi300 series ATAs
• OBi500 series ATAs

Integration features

Extended 30-day session timeout for third-party app integration with softphone

• Account owners and admins must provide a Tax ID Number (CNPJ) and upload/manage documents that verify their business address when purchasing toll and toll-free numbers in Brazil through the Number Management interface. The Tax ID Number must follow the format NN.NNN.NNN/0001-NN, where the first 8 digits are the unique identifier, followed by the branch ID and check digits. This requirement applies to Zoom Phone toll numbers, Zoom Phone toll-free numbers, and Zoom Contact Center toll-free numbers in Brazil. Customers using legacy Zoom Phone Number Management must migrate to Number Management to purchase Brazil phone numbers.

User features

Expanded channel naming capabilities for Zoom Push to Talk

• Account owners and admins can set channel names and descriptions up to 64 characters for Zoom Push to Talk. This enhancement enables more descriptive and meaningful channel identifiers. The increased length is configurable through the admin web portal and API, though the Zoom app will not reflect the full name. Admins will be informed to adopt a naming convention as the Zoom app may have limited display space.
  Note: This feature will not be immediately available, as it is dependent on the client release currently scheduled for January 6, 2025.

Resolved issues

• Resolved an issue where issues with call connectivity were having difficulty being diagnosed without information on the calling destination's mobile/fixed status. Users can identify whether a calling destination is a mobile or fixed number from the logs. This information aids in troubleshooting call connectivity issues, as mobile and fixed numbers may exhibit different behaviors. The enhanced logs provide better visibility into potential root causes of call problems.
• Resolved an issue where users' messaging appeared inactive for CA numbers in the Phone Numbers tab under Number Management, affecting their ability to manage messaging settings effectively.
• Resolved an issue where the call queue overflow settings changed without a corresponding change/operation log entry.