Update for Zoom Revenue Accelerator

New and enhanced features

Admin features

Automated scorecards evaluate sales interactions

• Automated scorecards provide a baseline score and leverage AI to evaluate sales conversations and interactions. Sales leaders can filter through certain sales methodologies, select from pre-set questions, and view scorecard analytics for only automated scorecards or manual scorecards. Account owners and admins can build scorecards with custom criteria and have an AI model automatically score conversations based on those metrics. The automated evaluations provide sales leaders and admins with feedback on areas of strength and improvement. This feature evaluates more conversations and gains insights into overall sales performance trends.
  Note: Automatic scorecards without an overall score will be omitted from the analytics charting.

Analytics features

View Coaching Activity Tracker for sales leaders

• Zoom Revenue Accelerator's Coaching Activity Tracker allows sales leaders to quickly understand what managers are coaching their teams and the last time that they coached them. Sale leaders can access a unified coaching metrics dashboard that provides a hierarchical, organizational view as well as a team-specific view of coaching activities. The dashboard offers clear visibility into the number of calls invited, joined, listened to, scored, and commented on during a given period. Intuitive filter selections and consistency between the team-specific and roll-up hierarchical views are included.
  Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of August 30, 2024.

Meeting & Webinar features

Use Conversation Explorer for single meeting transcripts

• Zoom Revenue Accelerator (ZRA) uses Conversation Explorer to run questions against single meeting transcripts. This conversational feature, Conversation Explorer, can be accessed on the ZRA conversational detail page. ZRA admins can enable or disable the Conversation Explorer feature for their account. Additionally, ZRA users can send questions and view the AI Companion's responses. Users can also copy or regenerate the answer and rate the quality of the responses.

User features

Support for additional languages

• Zoom Revenue Accelerator (ZRA) supports additional languages, enhancing the overall user experience. The new supported languages include Romanian, Turkish, Thai, Czech, Estonian, Hungarian, and Malay. Users can easily switch between languages within the ZRA interface, allowing seamless communication and collaboration across diverse teams and regions. This expanded language support empowers users to utilize ZRA's features while working in their preferred language.

Resolved issues

• Minor bug fixes
• Security enhancements