Update for Zoom Virtual Agent

New or enhanced feature

Admin features

Helpjuice knowledge base integration with Zoom Virtual Agent

• Users can integrate their Helpjuice knowledge base with Zoom Virtual Agent through the Knowledge Base in the admin web portal. Admins can authenticate their Helpjuice knowledge base via Zoom App Marketplace, making it easy to connect the platforms. During onboarding, they can specify content preferences such as categories and languages during onboarding. The integration supports initial setup and ongoing management, allowing users to monitor sync status and refresh content manually. This ensures virtual agents can leverage existing knowledge base content for more accurate responses.