Update for Zoom Webinars Plus and Events

New or enhanced feature

Admin features

Enhancements to user deletion and deactivation without mandatory asset transfer

• Account owners and admins can delete or deactivate users with Zoom Webinars Plus or Zoom Events licenses without being required to transfer their events first. The delete user dialog removes restrictions on the All events option, allowing admins to proceed with user removal regardless of asset transfer status. When deactivating users, admins can similarly bypass the mandatory event transfer requirement. Clear disclaimers inform admins that associated event hubs will become inactive and lose their hub owner, with further hub management available through the event portal.

Delete hub assets when removing users without asset transfer

• Account owners and admins can delete or deactivate users through user management without transferring their assets. When this action is taken, the system automatically deletes all associated hub assets belonging to the removed user. This deletion behavior maintains consistency with existing meeting and webinar asset deletion processes. This feature streamlines user management by ensuring clean asset removal when users leave the organization.

Custom disclaimer for event organizer login

Account admins can create and manage custom disclaimers that appear when organizers sign in to the Zoom Webinars Plus and Events portal. Admins can configure disclaimer frequency, set up multiple languages with manual content entry, and designate a default language for display. Event organizers with Hub owner, Hub host, Co-editor, VOD hosts, or Account admin roles must accept the disclaimer to continue using the platform, and cannot bypass this requirement by clicking other interface elements. This feature ensures mandatory compliance acknowledgment before platform access.

Analytics features

Unified attendee profiles across events

• Event hosts can access a complete view of attendees through unified profiles in the hub that consolidate data across multiple events. Each unique email address creates a single attendee profile that aggregates registration data, attendance records, and engagement activities including reactions, questions, and downloaded resources. The system displays data quality indicators based on the percentage of authenticated versus unauthenticated sessions attended by that profile. When attendees register or join events, their information automatically updates the unified profile while maintaining separate records for individual event occurrences. This feature provides event hosts and marketers with comprehensive attendee insights for better audience understanding and engagement strategies.

Session snapshot view in event analytics

• Hosts can view detailed session performance data through a snapshot panel that opens when clicking on any session in multi-session and recurring session analytics. The snapshot displays key metrics including total attendees, live attendance rate, average stay duration, and chat and question counts for general attendees only, excluding hosts and panelists. The panel includes live session attendance charts, engagement over time visualization, and top-ranked chats and questions based on reactions and responses. Hosts can easily download poll data, questions, and chat messages directly from the snapshot view. This provides hosts with a comprehensive session overview without needing to filter charts across multiple pages.

Multi-ticket analytics for single session events

• Event organizers can view analytics for single session events that have multiple ticket types. When more than one ticket is created for a single session event, analytics will display registrants by ticket type and attendance by ticket type as bar charts. The registrations table includes ticket type tabs that allow organizers to view registrants who registered under each specific ticket. Events with only the default single ticket will not display these additional charts to maintain a simplified user interface. This enhancement provides detailed visibility into multi-ticket performance for single session events.

Migrate Video On Demand channel reporting to Channel Performance tab

• Event organizers can access existing Video On Demand (VOD) channel reporting through a new Channel Performance tab in the cross-event analytics interface. The migration moves data cards including total channel count, unique registrants, channel page visits, video watches, and survey responses to a Summary tab. Tables for channels, video watch summaries, and unique viewer watch summaries are relocated to a Details tab. All existing metrics and functionality remain unchanged during this transition. This consolidation provides a streamlined analytics experience within the updated cross-event interface.

Event performance and attendee profile analytics tables

• Event organizers can access two new analytics tables that provide comprehensive performance insights across all events and attendee profiles. The Event Performance table displays metrics for each event including registration data, attendance rates, engagement statistics, and resource interactions with sortable columns and filtering options. The Attendee Profile table shows individual attendee information including engagement scores, organization details, total event participation, and activity metrics across all events. These tables enable organizers to easily compare event performance and gain deeper insights into attendee behavior patterns.

Enhancements to event performance analytics for recurring sessions event type

• Event hosts can view individual session performance data for recurring series events in the event performance bubble chart. Each session in a recurring series displays as a separate bubble showing registrations, attendees, attendance rate, and engagement score metrics.

Enhancements to email address display in analytics tables

• Event hosts can view clean email addresses in analytics tables without authentication prefixes that previously made data matching difficult. The system removes noauth prefixes from email addresses and displays authentication status in a separate column across registration tables, session join details, attendee engagement data, and Video On Demand (VOD) viewer information. Event hosts can search and match email addresses more effectively when uploading registrant lists or comparing data between systems. This enhancement improves data usability and reduces the need for complex data cleanup processes.

Enhancements to CSV report time zone consistency

Event hosts receive CSV reports with dates and times displayed in their event's time zone rather than Coordinated Universal Time (UTC). This enhancement affects all standard CSV report exports across different event types including single, recurring, and multi session. The time zone formatting matches what hosts see in the Zoom Events interface. This eliminates the previous inconsistency between interface display and exported data, providing hosts with more intuitive and usable reporting data.
Cross-event reports will continue to use UTC for consistency across events that can have different time zones and configurations.

Cross-event data cards for performance analytics

• Hosts can view aggregate performance metrics across all events in their hub through new data cards on two dedicated tabs. The Event Performance tab displays average attendance rate, registration rate, number of registrants per event, and attendance duration. The Attendee Insights tab shows the total number of attendee profiles, average history length, percentage of active profiles within the last 90 days. These data cards follow the existing design patterns used in single, recurring, and multi-session events. This feature enables hosts to quickly understand overall performance trends and attendee behavior across their entire event portfolio.

Cross-event analytics charts for multi-session events

• Hosts can view comprehensive analytics charts for multi-session events across their event hub. The Event Performance tab includes event trends charts showing event performance compared to each other by attendance rate, top events rankings based on metrics like attendance rate and engagement score, conversion funnels tracking page visits through engaged attendees, and geographic breakdowns of registration sources and attendance locations. The Attendee Insights tab displays attendee profiles over time showing new versus existing profiles, and top profile rankings based on total events attended, on-demand viewing, average duration, and engagement scores. These analytics enable hosts to easily compare event performance and drill down into individual event data.

Certification analytics for single session events

Hosts can view certification analytics for attendees in single session events with the certification feature enabled. Event analytics include a Total attendees certified data card that displays in both the Summary and Attendees tabs.
The attendee session details table shows certification status, certification time, and a certificate email button. The Certificates tab in the engagement section provides detailed certification data including minutes watched, polls answered, content downloads, and certification timestamps. The unified attendee profile also features a Certificates tab that tracks certification achievements across multiple events. This enhancement provides hosts with essential visibility into attendee certification status and completion metrics.

Attendee profile drilldown and engagement analytics

Hosts can view comprehensive attendee profiles that consolidate engagement history across all events in the hub. Each profile displays attendee information including name, email, organization, and location using the most recent authenticated data. The profile will include an overall engagement score, activity timeline showing registrations, session attendance, downloads, and survey completions over time. Hosts can access detailed engagement data through organized tabs for Q&A, polls and quizzes, surveys, and resources. A quality score indicates data confidence based on authenticated versus unauthenticated activity. This feature eliminates the need to filter through multiple charts and tables to understand individual attendee engagement patterns.

Attendee engagement score with cross-event analytics

Hosts can view attendee engagement scores calculated on a simple 0-10 scale using standardized metrics across all event types. The engagement score uses dynamic reweighting to account for disabled features and calculates absolute scores based on chat messages, questions, poll responses, call-to-action (CTA) clicks, resource downloads, attendance duration, and reactions.
Scores roll up from session level to event level and attendee profiles using simple averaging, excluding sessions not attended. The engagement score appears in event reporting summary cards, session performance tables, attendee overview tables, and cross-event analytics with clear categorization of high (7-10), medium (4-6), and low (0-3) engagement levels. This provides hosts with explainable insights to identify their most engaged attendees and measure event performance at scale.

Add session nesting to cross-event performance table

• Event organizers can view nested sessions within multi-session and recurring session events in the cross-event performance table. Each event displays in its own row with a chevron icon that expands to show child rows containing individual session data. Users can sort and filter at both the event level and within opened session accordions. This enhancement provides clear visibility into sessions tied to specific events for better performance analysis.

Add search functionality to attendee profiles table

• Hub Owners can search the Attendee Profiles table using a basic search bar that queries across multiple text fields including name, email address, job title, organization, industry, and location information.

Accessible attendee profiles in live events

• Hosts can click on any attendee's name in live event analytics to view their cross-event attendee profile. This hyperlinked functionality appears in top attendees charts and attendee tables across all event types, including single session, recurring session, and multi-session events. The feature uses the same attendee profile panel from cross-event analytics, displaying the complete history and activity associated with that attendee's email address. This enhancement connects event-level analytics to broader attendee insights across the hub.

Event setup features

Enhancements to blank event creation with event creation wizard

• When hosts opt into using the updated event setup workflow for single session events, hosts can complete a structured wizard flow when initiating event creation from the Host Hub that captures their event intent and purpose upfront. The wizard collects information across key areas: basic event details, attendee experience details, key people such as speakers and hosts, and additional features. When hosts enable post-event recording availability during the wizard, the system automatically defaults cloud recording settings to ON and makes recordings available to registrants and attendees. After completing the wizard, hosts receive a tailored event draft with relevant defaults and features already configured based on their responses.

Hub features

Display linked exhibitors and sessions in event lobby

• Event organizers can create visible connections between exhibitors and sessions in the event lobby. When sessions are associated with exhibitors during event setup, exhibitor names and logos appear on session cards, and attendees can click the logos to open exhibitor details. Session names and thumbnail images display on corresponding exhibitor cards with clickable navigation to session details. Multiple exhibitors on sessions display in alphabetical order, while multiple sessions on exhibitor cards display by featured status and start time. This creates seamless navigation between related content for attendees.

Integration features

Sync mapped HubSpot contact fields to Zoom Events registrations

• Users can push mapped HubSpot contact fields into Zoom Events when registering contacts through HubSpot workflows. When an external registration occurs from a HubSpot workflow action, the system populates the Zoom Events registration data with the mapped HubSpot contact fields that were previously configured in the integration. The sync skips strict field validation to prevent registration failures when data points are incompatible or too long. This bidirectional field mapping creates parity with other marketing integrations like Eloqua, Pardot, and Marketo. This enhancement enables more robust analytics reporting for event organizers using HubSpot data.

HubSpot integration with Zoom Webinar registration workflows

• Users can configure Zoom Webinar as an available action within HubSpot's registration workflow system. This functionality allows marketing teams to automatically register contacts for webinars based on their interactions, form submissions, or other defined triggers in HubSpot. This feature reduces manual registration tasks and creates more efficient lead nurturing processes.

Generate individual Marketo programs for recurring event series

• Users can configure recurring event series to automatically generate individual Marketo programs for each session. When configuring a recurring series, users can enable the Generate program for each session option and select a template program. Upon publishing the event, each session generates a separate Marketo program under the parent folder, copying the template program and all linked objects such as smart campaigns. New sessions added to the event automatically create corresponding Marketo programs when saved. Sessions deleted from unpublished events remove their associated Marketo programs if no data has been generated. This automation streamlines marketing campaign management for multi-session events.

Data resync for classic webinars in HubSpot integration

• Users can manually trigger data synchronization for classic webinars through the HubSpot integration configuration modal. A Resync button appears in the modal's right corner, allowing users to initiate synchronization of all objects including Marketing Events and Custom Objects. The system displays a disclaimer modal indicating the resync process may take up to two hours and could create duplicate records. A UI state prevents multiple simultaneous resync attempts. This feature enables users to self-service data recovery without requiring engineering support.

Licensing features

License information popup for webinar hosts

Webinar hosts receive a license information popup when clicking Start on webinars affected by recent license changes. The popup appears on both the Zoom app and Zoom web portal home screens for webinars in the "high Zoom Webinars (ZW), low Zoom Webinars Plus (ZWP)/Zoom Events (ZE)" license scenario.
Hosts are informed that their webinar is bound to multiple licenses, which impacts capacity and premium features based on the latest license types. The popup directs hosts to the webinar edit page to properly update license information and adjust their webinar experience accordingly. This ensures hosts are aware of license-related changes before starting their webinars.

Ticketing features

Enhancements to registration error messaging

• Event hosts receive clearer error messages when authenticated users who are not on the allow list attempt to register for restricted events. The updated message Registration is limited to invited users only. You must be on the invite list to access this event replaces the previous confusing text across webinars, sessions, and events. The message displays when registration and authentication are enabled and a signed-in user not on the event's allow list lands on the registration page. This improvement reduces user confusion and potential support requests.

Enhancements to custom registration question management and analytics tracking

• Event hosts can modify custom registration question text without creating duplicate fields in analytics reports. Each custom registration question receives a backend unique identifier that remains stable regardless of text changes, ensuring consistent data tracking across all systems. When hosts attempt to edit existing question text, the system displays a confirmation warning that explains how the change affects analytics reporting and provides guidance on creating new questions when separate data fields are needed. All analytics reports display the updated question text while preserving historical data continuity under the same identifier. This enhancement eliminates the previous issue where editing question text created separate analytics fields, resulting in fragmented data and confusing reports for event analysis.

Webinar features

Synchronized video playback and broadcast start in Production Studio

• Event producers and hosts can enable a setting in Production Studio's Video Scene configuration to automatically start the live broadcast when pressing Play on pre-recorded video content within a video scene. This setting eliminates the manual two-step process of starting the broadcast and playing the video separately. When enabled, the Start Broadcast button remains disabled until the host clicks Play on the configured video scene in the Program / Live section. Production Studio provides a clear visual indicator near the Play button to warn hosts that this action will also start the live broadcast. This feature ensures seamless, synchronized transitions for professional-grade events.

Queued video support for simulive webinars

• Hosts can upload and sequence up to three videos within a single simulive webinar event, enabling automated playback of intro, main content, and outro segments. Hosts can reorder videos within the event setup, but not once the webinar starts. The system maintains the same file size limits per individual video while supporting seamless video transitions that appear as direct cuts to attendees. Videos are clearly labeled by their playback position, ensuring consistent presentation flow. This functionality works across both simulive and go live event types, accommodating organizations running multiple parallel webinars. The feature addresses the challenge of managing large-scale webinar operations without requiring external video editing tools. This feature must be enabled by Zoom.