Update Zoom Revenue Accelerator

New or enhanced feature

Coaching features

Provide links to supporting evidence in answer justifications of automated scorecards

• Justifications in Zoom Revenue Accelerator (ZRA) automated scorecards have been enhanced to provide links to supporting evidence from the conversation. The system automatically surfaces transcript snippets and associated timestamps for key moments in conversations that justify specific scoring decisions. These timestamps create clickable links within the scorecard, allowing reviewers to quickly verify scoring accuracy. The feature supports multiple evidence points per selected answer. This evidence-based approach improves scorecard accuracy and reduces the time needed for score verification.

Allow multiple scorecards per participant and conversation

• Managers can create separate evaluations using different scorecards for the same conversation and participant. The system allows stakeholders to maintain independent scoring criteria and analysis frameworks for performance measurements (e.g. for sales, policies, or other metrics). Users can apply automated scorecards without limitations from previous evaluations, and each scorecard's results are tracked separately in the system. Managers can generate distinct reports based on different evaluation criteria, providing clear insights into both adherence and revenue-driving opportunities. This flexibility in scoring enables organizations to maintain multiple performance-tracking systems without compromising evaluation integrity.

User features

Redesigned conversation detail page with optimized layout

• The conversation detail page in Zoom Revenue Accelerator (ZRA) has been redesigned with an optimized layout. Key insights are grouped together, and frequent actions are consolidated for easier access. The conversation detail page lets users access an intuitive interface with all their conversational insights in one view. Users can instantly understand the next steps, speaker data, and CRM details without scrolling down. They can also review transcripts, call metrics, deal insights, comments, coaching scorecards, and more. Users can quickly gather important deal insights from the conversation. Navigation to specific moments in the conversation requires fewer clicks.

Automated topic extraction from customer conversations

• Zoom Revenue Accelerator (ZRA) utilizes machine-learning algorithms to extract relevant topics from customer interactions automatically. The extracted topics are based on the context and content of the conversations, providing valuable insights into customer interests, concerns, and potential opportunities. Users can leverage these insights to better understand customer needs and tailor their sales approach accordingly. The automated topic extraction feature streamlines the analysis process, saving time and effort while enhancing sales team performance.