Updates for Zoom Revenue Accelerator

Release notes for Zoom Revenue Accelerator

Changes to existing features

• Move deal information settings to Conversations section
  The deal information settings are moved to the Conversations section in the Zoom web portal, keeping only the Edit action under all conversations, team conversations, and individual conversations. This setting now behaves only for linking or unlinking a conversation to a deal, customer, or lead.
• Automatically land on Brief tab in Conversation details page
  Users will automatically land on the Brief tab on the Conversation details page. Previously, users were automatically directed to the Chapters tab.

New and enhanced features

Analytics features

• Enhancements to the Deals dashboard for more activity distribution
  There are several enhancements to the Deals dashboard to view analytics beyond activity distribution and more columns.
• Use the side panel for an overview of conversations
  When sales leaders click a conversation from the Conversations tab, they use the side panel to extract insights from recordings and decide what conversations to review. This side panel displays key information, such as meeting metadata, meeting participants, meeting summary, and meeting next steps. Previously, sales leaders would use multiple clicks and switch between the Conversations tab list and Conversations details page.

Integration features

• Outreach integration general availability
  Users can integrate Zoom Revenue Accelerator (ZRA) with Outreach for call recording and analysis. Inbound and outbound calls tracked in Outreach are automatically recorded and transcribed by ZRA. Additionally, users can push call analytics from ZRA, such as talk ratios and conversation topics, back to Outreach as activities. This integration enables users to gain valuable insights from their Outreach calls and incorporate them into their sales processes.

User features

• Review Zoom Contact Center recordings in Zoom Revenue Accelerator
  In Zoom Revenue Accelerator, users can review Zoom Contact Center video recordings.

Resolved issues

• Resolved an issue where long analytics labels were overlapping each line.