Various new Administrator features and resolved issues

Release notes for the Zoom client

Changes to existing features

• Calendar and Mail tabs on mobile - Android, iOS
  Accessing Zoom Calendar and Mail are relocated and made quicker with the addition of the dedicated tabs on the main Zoom app screen. Previously, Zoom Calendar and Mail were accessed through the More option.
• Chat response to Meeting Invitation - Windows, macOS, Linux
  When a user invites another contact to an active meeting, the recipient can decline the invite and include a message to the person inviting them, explaining why they cannot currently attend. This response is now displayed in the meeting, rather than solely in associated Team Chat 1:1 for those users.
• Removal of non-video panelists when sharing content - Windows, macOS, Linux, Android, iOS
  When panelists share their screen or a video, if no panelists have their video enabled, they will be hidden to direct focus on the shared content instead of their video-off tile. Previously, video-off tiles would remain on screen next to the shared content.

New and enhanced features

General features

• Out of Office presence status - Windows, macOS, Linux, Android, iOS
  Users can set their status to Out of Office, better indicating the user is away for an extended period of time and will not likely respond to messages, meeting invitations, phone calls, etc.
• Additional MSI/PLIST/GPO/MDM options
  Preset commercial or gov domain for sign-in - SetWebDomain - Android, iOS
  Empty by default, this policy allows admins to pre-set a domain for signing-in. If no domain is provided, such as “https://zoomgov.com”, then the default “https://zoom.us” is used. Previously, this policy was only available for the Zoom desktop clients.

Meeting/webinar features

• Auto-start captions when joining meetings and webinars - Windows, macOS, Linux
  Meeting participants and webinar attendees can select, through the client accessibility settings, to have automated captioning automatically appear, if captions are available in the meeting or webinar.
• Enhanced caption customization options - Windows, macOS, Linux
  Users can customize the width of captions in a meeting or webinar to suit their needs.
• Raise hand enhancements - Windows, macOS, Linux, Android, iOS
  The visibility of participants that have raised their hand is enhanced to make it easier for hosts to be aware of raised hands and take action to address that participant. A new notification will appear for those who raised their hand, with the option to immediately open the Participants panel and take action, such as requesting their unmute to ask their question.
• Mobile support for custom human avatars - Android, iOS
  In addition to the animal avatars, users can create custom human avatars to be used in meetings. Customization options include numerous facial features and colors to choose from. Previously, this feature was only available on the desktop client.
• Show participant names in immersive view - Windows, macOS, Android, iOS
  Participants’ display names are included when placed into immersive view, making it easier to find and manage participants.
• Screen sharing layouts for immersive view - Windows, macOS, Android, iOS
  When using an immersive view and a participant begins sharing their screen, the immersive view will shift to provide space for the shared content to be viewed in a modified layout. Previously, starting a screen share caused the immersive view to be stopped for all.

Meeting features

• Additional gallery view sorting options - Windows, macOS, Linux
  Hosts can sort the order of video tiles in Gallery view, choosing from options including sorting by first name (ascending and descending), last name (ascending and descending) and meeting entry time (ascending and descending). This feature must be enabled for use by an admin in web settings.
• Retain chat messages from breakout rooms - Windows, macOS, Linux, Android, iOS
  When using the new meeting chat experience, users will be able to view the main meeting chat message history when they join a breakout room and also view breakout room chat history when they return to the main meeting. Previously, the new meeting chat experience did not support messages following in and out of breakout rooms.
• Chat failover recovery support for new meeting chat experience - Windows, macOS, Linux, Android, iOS
  In situations when the Zoom app crashes unexpectedly during a meeting, the new meeting chat experience will be able to recover messages you previously had access to when rejoining the meeting.
• Continuous Meeting Chat - Windows, macOS, Linux, Android, iOS
  Meeting hosts can schedule a meeting and invite contacts, who are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible by members before, during, and after the scheduled meeting.

Whiteboard features

• Zoom Whiteboard data encryption - Windows, macOS, Linux, Android, iOS
  Zoom has implemented the Zoom Customer Managed Key (CMK) to encrypt all whiteboard data on canvas and comments. Encryption is available at the whiteboard level, giving users granular control over individual whiteboards.
• Custom disclaimer for whiteboard - Windows, macOS, Linux
  Admins can create a custom disclaimer to let users know what is allowed and not allowed on a whiteboard before they use it. The title of the disclaimer can have up to 100 characters, while the body can have up to 6000 characters. Admins have the option to customize the disclaimer for internal and external collaborators, control its frequency of appearance, and choose any of the currently supported languages for the text.

Team Chat features

• Restrict/disable @all mentions in a channel - Windows, macOS, Android, iOS
  If allowed by admins, Team Chat channel owners can disable or restrict use of the @all mention within that channel.
• Message translation - Windows, macOS, Android, iOS
  Users can translate messages sent to them in other languages, better facilitating communication between teams in different regions. Zoom will detect the language of the original message and, when prompted, translate the message to the default language used by the Zoom app. Users can also choose other target languages for the message to translate to. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 2nd.
• Support for Team Chat message encryption with Customer Managed Key (CMK) - Windows, macOS, Linux, Android, iOS
  Customer Managed Key (CMK) encryption can be extended to include encryption of Team Chat messages. Team Chat messages join other items already covered by CMK encryption, including Zoom Phone voicemails and recordings, Meeting and Webinar recordings, compliance archiving, and certain tokens.

Zoom Mail and Calendar

• Dark mode for Zoom Mail - Windows, macOS
  The Zoom Mail tab supports displaying your inbox in the dark theme.

Phone features

• Zoom Assistant - Windows, macOS
  If the phone feature is enabled by their admins, users with a Zoom Phone Pro license will have access to an onscreen phone panel allowing them to search for contacts, create and manage speed dials, take, make, and transfer calls. With the addition of the Power Pack license, the same UI panel will provide the user with additional functionalities to answer calls for call queues and shared lines groups. Users can manage the visibility of Zoom Assistant from their client settings. This feature requires the client version 5.14.0 or higher.
• IP address access control - Windows, macOS, Linux, Android, iOS
  Admins can allow their users to access their phone recording and voicemail attachments only from specific IP addresses. If the user is out of the designated IP address, those items will not be accessible in the client.
• Tap to hot desk into your IP phone - Android, iOS
  Users can use their Zoom client on their mobile to quickly sign into an IP Phone by simply tapping the Tap to Hotdesk option. Admins will have to enable this for Poly Edge E devices only. This feature requires version 5.14.0 or later and an Android or iOS device supporting NFC.
• Chat channel for call queues - Windows, macOS
  If enabled by their admin, members of a call queue will be able to directly communicate with each other through an admin-created chat channel.

Contact Center features

• Queue selection enforced for direct voice transfers - Windows, macOS
  If an agent transfers a voice engagement to another contact center user, they can only transfer to users who are also members of at least one queue. If the agent is transferring to a user who is a member of more than one queue, they will be prompted to select the voice queue that the engagement will be a part of.
• Warm transfer video engagement - Windows, macOS
  Agents can perform a warm transfer for video engagements to another agent or supervisor. Warm transfers enable agents to converse with the receiving agent before completing the transfer. Account owners and admins can use the engagement log to view when an agent warm transfers a video engagement.
• Muted or low volume notification - Windows, macOS
  Agents and consumers in voice or video engagements will see a notification if they are muted or if their speaker is set to a low volume.
• Caller verified icon for incoming calls - Windows, macOS
  Zoom Contact Center will show “caller verified” check marks to help agent identify potential robocalls and spam calls. A check mark icon appears if the carrier has authenticated the calling party, and they are authorized to use the calling number. The check mark icon appears in the call log and inbound voice call notifications for these inbound call scenarios:
  Extension to extension calls in the same account.
  Calls from Zoom Phone to Zoom Contact Center.
  Incoming calls from the U.S. public telephone network when the originating carrier has provided an A-level attestation per STIR/SHAKEN guidelines.
• UI enhancements to screen sharing - Windows, macOS
  Agents and consumers will see a notification panel and screen share preview when they start sharing their screen during a video engagement. The other party will also see a notification indicating they are viewing a shared screen.
• Upgrade web chat or SMS to voice - Windows, macOS
  If enabled by an admin, agents can upgrade a web chat or SMS engagement to a voice engagement.
• Blurred video backgrounds - Windows, macOS
  If enabled by an admin, agents can enable or disable blurred backgrounds during video engagements.

Zoom Apps features

• Zoom Apps for Android - Android
  Users can now collaborate using Zoom Apps before, during, and after Zoom meetings. Zoom Apps must be installed through the Marketplace directly or on the desktop client, before they can be accessed on the mobile app. This requires version 5.14.0 and not all apps will be immediately available, as app developers must support the mobile view of their app.
• Zoom Apps Collaboration through Screen Share - Windows, macOS
  Users will be able to more easily collaborate with an app from within their meeting or webinar. When users open the screen share window, a new Apps tab will display all apps that support Collaborate mode. If the Zoom Apps quick-launch setting is disabled, they won’t be able to see the Apps tab in the screen share window.

Bug fixes

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the host not being recognized in a meeting - Windows, macOS, Linux, Android, iOS
• Resolved an issue regarding the recording disclaimer text not matching text set in the web for certain localizations - Windows, macOS, Linux, Android, iOS
• Resolved an issue for a subset of users regarding failed auto-record to the cloud - Windows, macOS, Linux, Android, iOS
• Resolved an issue where the total number of Outlook contacts was not showing - Windows, macOS, Linux
• Resolved an issue regarding screen flickering when sharing screen and recording locally - Windows, macOS, Linux
• Resolved an issue regarding inconsistent behavior when choosing a time during scheduling a meeting - Windows, macOS
• Resolved an issue regarding missing ringtone setting for a shared line group without an assigned DID - macOS, iOS
• Resolved an issue regarding calls inadvertently merging on Windows client version 5.13.5 - Windows
• Resolved an issue regarding Windows Aero being enabled when screen sharing - Windows
• Resolved an issue regarding inconsistent focus-grabbing behavior for incoming Contact Center call notifications - Windows
• Resolved an issue regarding some participants not able to join a Zoom Events lobby - Windows
• Resolved an issue regarding failed screen sharing caused by a unique file system and mounted folder - Windows
• Resolved an issue regarding WPS presentations being cropped when shared - Windows
• Resolved an issue regarding special character shortcuts not working properly with manual captioning - macOS
• Resolved an issue regarding the keypad not being available when inviting a SIP device to a webinar - macOS
• Resolved an accessibility issue regarding accessing the Remind me option for a Team Chat message - macOS
• Resolved an issue for a subset of users regarding the Zoom app being unresponsive due to an external USB webcam on Ventura - macOS
• Resolved an issue regarding called numbers being modified when transferred - macOS
• Resolved an issue for a subset of users regarding links shared during a meeting not opening in a browser when clicked - Linux
• Resolved an issue regarding the font changing between editing and viewing states of Classic Whiteboard annotations - Linux
• Resolved an issue regarding a participant raising their hand not causing their video to move for greater visibility - Linux
• Resolved an issue for a subset of users regarding dragging a zoomed-in view of shared content to the right - Android
• Resolved an issue regarding annotation on shared screens - Android
• Resolved an issue regarding the ability to pin a participant when sharing your screen - Android
• Resolved an issue regarding inconsistent push notifications - iOS
• Resolved an issue regarding sharing screen on an iPad - iOS
• Resolved an issue regarding inconsistent annotation behavior with Apple Pencil - iOS

Release notes for Zoom for Intune

Changes to existing features

• Calendar and Mail tabs on mobile - Android, iOS
  Accessing Zoom Calendar and Mail are relocated and made quicker with the addition of the dedicated tabs on the main Zoom app screen. Previously, Zoom Calendar and Mail were accessed through the More option.
• Removal of non-video panelists when sharing content - Android, iOS
  When panelists share their screen or a video, if no panelists have their video enabled, they will be hidden to direct focus on the shared content instead of their video-off tile. Previously, video-off tiles would remain on screen next to the shared content.

New and enhanced features

General features

• Out of Office presence status - Android, iOS
  Users can set their status to Out of Office, better indicating the user is away for an extended period of time and will not likely respond to messages, meeting invitations, phone calls, etc.
• Additional MSI/PLIST/GPO/MDM options
  Preset commercial or gov domain for sign-in - SetWebDomain - Android, iOS
  Empty by default, this policy allows admins to pre-set a domain for signing-in. If no domain is provided, such as “https://zoomgov.com”, then the default “https://zoom.us” is used. Previously, this policy was only available for the Zoom desktop clients.

Meeting/webinar features

• Raise hand enhancements - Android, iOS
  The visibility of participants that have raised their hand is enhanced to make it easier for hosts to be aware of raised hands and take action to address that participant. A new notification will appear for those who raised their hand, with the option to immediately open the Participants panel and take action, such as requesting their unmute to ask their question.
• Mobile support for custom human avatars - Android, iOS
  In addition to the animal avatars, users can create custom human avatars to be used in meetings. Customization options include numerous facial features and colors to choose from. Previously, this feature was only available on the desktop client.
• Show participant names in immersive view - Android, iOS
  Participants’ display names are included when placed into immersive view, making it easier to find and manage participants.
• Screen sharing layouts for immersive view - Android, iOS
  When using an immersive view and a participant begins sharing their screen, the immersive view will shift to provide space for the shared content to be viewed in a modified layout. Previously, starting a screen share caused the immersive view to be stopped for all.

Meeting features

• Retain chat messages from breakout rooms - Android, iOS
  When using the new meeting chat experience, users will be able to view the main meeting chat message history when they join a breakout room and also view breakout room chat history when they return to the main meeting. Previously, the new meeting chat experience did not support messages following in and out of breakout rooms.
• Chat failover recovery support for new meeting chat experience - Android, iOS
  In situations when the Zoom app crashes unexpectedly during a meeting, the new meeting chat experience will be able to recover messages you previously had access to when rejoining the meeting.

Whiteboard features

• Zoom Whiteboard data encryption - Android, iOS
  Zoom has implemented the Zoom Customer Managed Key (CMK) to encrypt all whiteboard data on canvas and comments. Encryption is available at the whiteboard level, giving users granular control over individual whiteboards.

Team Chat features

• Restrict/disable @all mentions in a channel - Android, iOS
  If allowed by admins, Team Chat channel owners can disable or restrict use of the @all mention within that channel.
• Message translation - Android, iOS
  Users can translate messages sent to them in other languages, better facilitating communication between teams in different regions. Zoom will detect the language of the original message and, when prompted, translate the message to the default language used by the Zoom app. Users can also choose other target languages for the message to translate to. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 2nd.
• Continuous Meeting Chat - Android, iOS
  Meeting hosts can schedule a meeting and invite contacts, who are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible by members before, during, and after the scheduled meeting.
• Support for Team Chat message encryption with Customer Managed Key (CMK) - Android, iOS
  Customer Managed Key (CMK) encryption can be extended to include encryption of Team Chat messages. Team Chat messages join other items already covered by CMK encryption, including Zoom Phone voicemails and recordings, Meeting and Webinar recordings, compliance archiving, and certain tokens.

Phone features

• IP address access control - Android, iOS
  Admins can allow their users to access their phone recording and voicemail attachments only from specific IP addresses. If the user is out of the designated IP address, those items will not be accessible in the client.
• Tap to hot desk into your IP phone - Android, iOS
  Users can use their Zoom client on their mobile to quickly sign into an IP Phone by simply tapping the Tap to Hotdesk option. Admins will have to enable this for Poly Edge E devices only. This feature requires version 5.14.0 or later and an Android or iOS device supporting NFC.

Zoom Apps features

• Zoom Apps for Android - Android
  Users can now collaborate using Zoom Apps before, during, and after Zoom meetings. Zoom Apps must be installed through the Marketplace directly or on the desktop client, before they can be accessed on the mobile app. This requires version 5.14.0 and not all apps will be immediately available, as app developers must support the mobile view of their app.

Bug fixes

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the host not being recognized in a meeting - Android, iOS
• Resolved an issue regarding the recording disclaimer text not matching text set in the web for certain localizations - Android, iOS
• Resolved an issue for a subset of users regarding failed auto-record to the cloud - Android, iOS
• Resolved an issue for a subset of users regarding dragging a zoomed-in view of shared content to the right - Android
• Resolved an issue regarding annotation on shared screens - Android
• Resolved an issue regarding the ability to pin a participant when sharing your screen - Android
• Resolved an issue regarding inconsistent push notifications - iOS
• Resolved an issue regarding sharing screen on an iPad - iOS
• Resolved an issue regarding inconsistent annotation behavior with Apple Pencil - iOS

Release notes for the Zoom PWA

Changes to existing features

• Removal of non-video panelists when sharing content
  When panelists share their screen or a video, if no panelists have their video enabled, they will be hidden to direct focus on the shared content instead of their video-off tile. Previously, video-off tiles would remain on screen next to the shared content.

New and enhanced features

General features

• PWA support for mobile web client
  The PWA and web client can be accessed through supported web browsers on mobile devices.

Meeting/webinar features

• Additional gallery view sorting options
  Hosts can sort the order of video tiles in Gallery view, choosing from options including sorting by first name (ascending and descending), last name (ascending and descending) and meeting entry time (ascending and descending). This feature must be enabled for use by an admin in web settings.
• Transfer meetings between Zoom app and PWA
  Seamlessly transition meetings between the Zoom app (desktop client or mobile app) and the PWA. Transferring a webinar is only available for the host of the webinar, while transferring a meeting only requires the meeting to appear on your list of upcoming meetings, even if you are not the host.

Meeting features

• Support for in-meeting chat on mobile web client
  Users accessing a meeting through the web client on mobile browsers can also utilize in-meeting chat. Previously, in-meeting chat was only supported on desktop web browsers.

Whiteboard features

• Support for Zoom Whiteboard
  Zoom Whiteboard can be accessed while in a meeting, as well as outside of a meeting, when utilizing the PWA.

Team Chat features

• Enhancements to Team Chat for PWA
  Apart from the ability to directly access Zoom Team Chat from the PWA, users can now benefit from enhanced features such as:
  Existing Group Chats: When starting a new chat, users can see existing group chats that match the exact members you entered. They can select an existing group chat and jump right into the chat, rather than duplicating an existing group chat.
  External Contacts and Contact Requests: Users can add external contacts to their group chats and channels, as well as send invite requests when adding a contact to a channel or sending a chat message. Contact requests can be pinned to the left sidebar through PWA settings for easy access.
  Channel Settings: Additional channel settings available on the desktop and mobile apps have been added to restrict who can add members, as well as support for multiple channel admins.
  Additional User Settings: Users can choose to show link previews, change your status to away when inactive, and block users through PWA settings. Blocked users cannot be added to a channel or receive a chat message from you.

Phone features

• Support for Zoom Phone Team SMS on PWA
  Zoom Phone for PWA includes support for Team SMS.

Zoom Apps features

• Support for Zoom Apps on PWA
  Zoom PWA users can search, view details for, request approval to install, and open Zoom Apps directly through the PWA. These can be accessed within a meeting, as well as outside of a meeting. Currently, only Zoom-developed apps are available, with more to be available once they support the PWA view.

Bug fixes

• Minor bug fixes

Release notes for Web

Changes to existing features

• Azure Active Directory configuration
  Configuration settings for Azure Active Directory contact integration are accessible under the Account Profile page. Previously, this was in the Advanced tab of the Users page under User Management.
• Modification to customizable email templates for branding
  Account owners and admins can no longer customize the Sign-up Email and Forgot Password Email templates for branding. This change is to maintain the authenticity of the emails that play a vital role in enabling users to access their Zoom account without any interruption or compromise

New and enhanced features

Administrator features

• Support message translation in Team Chat
  Account owners and admins can enable Team Chat message translation. Message language is automatically detected upon translation and supports 22 languages. This setting is available at the account and group levels and is enabled by default. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 2nd.
• Restrict use of custom immersive views
  Account owners and admins can control the ability for hosts to customize immersive view backgrounds during a live meeting. Disabling this sub-setting will remove the option for uploading or selecting an already-uploaded custom background for immersive views.
• Enhancement to admin webinar templates
  When using admin templates for webinars, account owners and admins can add a description, which will automatically populate into the webinar’s topic description field during scheduling. Hosts can change the description text as needed.
• Additional gallery view sorting options
  Account owners and admins can allow hosts to sort the order of video tiles in Gallery view, choosing from options including sorting by first name (ascending and descending), last name (ascending and descending), and meeting entry time (ascending and descending). This setting is available at the account, group, and user levels.
• Restrict who can save transcripts locally
  Account owners and admins can restrict which participants in a meeting are allowed to locally save a copy of the captioning transcript in a live meeting. Admins can restrict to host only, host and co-host only, internal participants only, or by certain IP addresses. This feature requires meeting participants to join from client version 5.14.0 or higher.
• Restrict use of Continuous Meeting Chat
  Account owners and admins can enable dedicated group chats for meeting conversations. This allows meeting hosts to schedule a meeting and invite contacts, who are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible by members before, during, and after the scheduled meeting.
• Restrict or disable @all mentions in a channel
  Account owners and admins can allow Team Chat channel owners to disable or restrict use of the @all mention.
• Registration security and UX updates
  Meetings and webinar registration will get a UX refresh, and added settings to control the visibility of the join information on the confirmation page. Panelist join information will no longer be displayed if you are also registering for the webinar using the same email address that is invited as a panelist. Meeting participant and webinar attendee information will be displayed by default 60 min before the session starts, and the host can choose to restrict this to increase the security on who is joining using the registrant information. This feature will not be immediately available, as it's dependent on a backend server update currently scheduled for March 27.
• SIP video interop for meetings
  Licensed hosts can have guest attendees’ 3rd-party room systems join meetings via the SIP protocol without the CRC add-on. A CRC license will still be necessary for joining as a host, H.323 or to utilize CRC’s SIP/H.323 administrator settings and enhanced device management features.
• Manage emails and calendar events on Zoom client
  Account owners and admins can allow their users to manage their emails and calendars individually, then choose Zoom as their email/calendar service provider.
• Control of custom waiting room option
  Account owners and admins can control if their users can add a custom logo for their waiting room. This will prevent users from uploading non-compliant logos to their waiting rooms.
• Support for Team Chat message encryption with Customer Managed Key (CMK)
  Customer Managed Key (CMK) encryption can be extended to include encryption of Team Chat messages. Team Chat messages join other items already covered by CMK encryption, including Zoom Phone voicemails and recordings, Meeting and Webinar recordings, compliance archiving, and certain tokens.
• Enhancement to Alerts and Notifications
  Account owners and admins can view CMK notifications within Alerts and Notifications for the following:
  KMS Key status changes
  Fallback control status changes
• Translation usage report
  Users can view the usage (in minutes) of the translated captions feature to provide greater insight into utilization rates. This feature must be enabled by Zoom.
• Support Cloud and Local storage retention by chat type
  Account owners and admins can set retention (cloud & local) by chat type (direct message/group conversation v. channels). Previously, all message types followed the same retention period (for cloud and local storage). Setting cloud and local retention by different chat types is only available with client version 5.14.0 or later.
• System Health Dashboard
  Account owners and admins can view the System Health dashboard with drill-in functionality to monitor and troubleshoot technical issues across the Zoom platform. Admins can see quality data for Zoom Meetings, Zoom Webinars, Zoom Phone, and Zoom Rooms. They can also view a global heat map, which displays the health score by city, based on network IP locations. This feature is available to Business, Enterprise, and Education accounts and must be enabled by Zoom.