Zoom Contact Center and Google Workspace Updates Released

New Features:

• Voice Queue Enhancements:
• Added support for audio files up to 10MB in voice queues.
• New video engagement events in engagement logs.
• Feature for offsite campaigns with shareable URLs.
• Scheduling meetings with continuous chat in Google Workspace.

Enhancements:

• Flow Events Handling:
• New event handling for specific actions in voice flows.
• Service Level Customization:
• Customization options for Service Level metric.
• Analytics Wallboard Improvements:
• Wallboard tiles for agent availability and performance metrics.
• Multi-queue filtering in analytics wallboard.
• Callback and Recording Improvements:
• New options for voice callback duration and recording settings.
• Audio Settings Updates:
• Enhanced play and edit options for audio settings.
• Caller ID for External Calls:
• Custom caller ID name display for routed external calls.

Fixed Bugs:

• Minor bug fixes in both Zoom Contact Center and Google Workspace.
• Resolved issue with Zoom join link parsing.

Open Issues:

Nothing known

Update Instructions:

• For enhanced features and settings, account owners and admins may need to enable features via the Zoom portal.
• Note that client version 5.13.5 is required to suppress Zoom notifications, scheduled for release on January 16.