Zoom Releases New Connectivity Features and Enhancements

New Features:

• Workspace Reservation
• Control desk and room reservations for users
• Edit workspaces through CSV import
• Suggest dates to come into office
• Add existing Zoom meeting to room reservation
• Delegate workspace reservation
• Display QR code when booking rooms on Scheduling Display
• Workspace APIs available for developers.
• Zoom Contact Center
• WAV file for voicemail notification
• Set outbound caller ID in Route To widget
• Search and filter by engagement ID
• Web chat typing indicator
• Account, queue, and flow business hours
• Agent work sessions
• Waiting Room chat for video engagements
• Zoom Events
• Separation of Zoom Events chat and Meeting chat
• Zoom Phone Hybrid Local Survivability
• Routing rules for the ZPLS module
• Support for receiving calls via extensions in Local Survivability mode
• Enable ZPLS at user group level

Enhancements:

• Workspace Reservation
• Administrators can set the number of desks a user can book concurrently.
• Zoom Contact Center
• Enhancements to queue detail reports: new filters, sortable fields, and engagement events.
• Enhancement to voice call transferring with notifications for user availability.
• Accessibility settings for agent captions

Fixed Bugs:

• Minor bug fixes across all updates.

Open Issues:

• Zoom Contact Center: Video transcripts and Queue selection enforced features are currently pulled from release due to deployment issues.

Update Instructions:

Nothing known.