I got a new Alexa studio and it’s not responding normal. ?

• Ensure that your device is within range of your Wi-Fi network.
• Confirm that your Alexa app is up to date.
• Check to make sure that your Wi-Fi network is working properly. Try restarting your router or modem.
• Try using a different device to set up your Alexa device.
• If the above steps do not resolve the issue, try resetting your Alexa device to its factory settings. To do this, unplug the device, then press and hold the action button for 25 seconds. Release the button, then plug the device back in and set it up again from the Alexa app.

If you are still unable to set up your Alexa device after trying these steps, please contact Amazon customer support for further assistance.