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Logitech Group tilt, Zoom and Preset doesn't work?

Our Logitech group camera works OK, zoom in or out is working fine using the Logi Group Camera Controller App. But the tilt up/ down & preset is not working;
Also there is a problem with the logi remote, it is working fine in Speakerphone but it doesn't work with the Camera
Any ideas? thankyou!

sirian36
sirian36 / newcomer (5)
 

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