Remote training possible?
Until now, we have always trained employees on site, this was done with a double headset, so a new employee could listen to the colleagues without problems and follow the conversation.
In teams I do not find a real solution for this. Employee A is located in Hamburg and wants to train employee B in Munich. Both call each other via teams, but if they now contact a customer - a conference with a separate number is always created from the previous call. If the customer dials this number because he wants to call back, he always receives a tape announcement that he is calling in a conference.
Is there another way to do this?