Samsung Flip 4 Pro (WM55B, WM65B, WM75B, WM85) - Is there a way to troubleshoot the connection tray?

Question

Hey there,is there anybody who also experienced problems with the connection tray for the WM55B or WM65B. We have a WM65B and when trying to connect a notebook via HDMI or USB-C it just doesn't work. When trying to switch to the computer the Flip recognizes that there is something connected but if you switch to it, it says that there has been an error and to check the cables. If I use the same cables and noteboook and plug it into the ports at the back it worksThanks for your help!

Answer

Hi, you have probably already found your error.

From the sound of it, your dock is probably faulty.
Other possibilities would be a loose contact, for example, just try removing and reinstalling the dock. Also check the connections to see if dirt or something has accumulated there.
Use higher quality cables or switch to optical cables, these are more expensive but can be used over longer distances.

Is there a way to troubleshoot the connection tray?

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