AI-powered workflows

Australia release notes

Overview of the Australia Release
The Australia release is the first ServiceNow family release using country names instead of city names (following Zurich). It focuses heavily on:

• AI-powered workflows
• Agentic AI and automation
• Low-code/no-code improvements
• Upgrade tooling
• Industry-specific products
• Platform security and governance enhancements

Key New Features & Highlights
1. Major AI Expansion
ServiceNow significantly expanded its AI Platform capabilities.

Key New Features & Highlights

1. Major AI Expansion

ServiceNow significantly expanded its AI Platform capabilities. Key New Features & Highlights

1. Major AI Expansion

New AI-related capabilities include:

• AI Agent Advisor
• Expanded Now Assist functionality
• AI-powered summaries and recommendations
• AI dashboard summarization through the new Now Assist Context Menu (NACM)

ServiceNow also introduced three AI licensing tiers for the platform experience.

2. New Products Introduced

Several completely new products/modules were added in Australia:

Employee & HR

Industrial / OT

• Industrial Connected Workforce Core
• Industrial Guided Tasks
• Operational Technology Service Management AI

CRM & Sales

• Activity Management
• Advanced Approval Management
• Quote Management
• Buying Group

Telecom & Industry

• Telecommunications Customer 360
• Service Exchange (renamed from Service Bridge)

Procurement

• Now Assist for Source-to-Pay Operations
• Knowledge & AI
• Knowledge Center

Platform & Developer Improvements

1. Better Low-Code / Automation Tools

Enhancements include:

• Improved AI Desktop Actions
• Easier connector configuration
• Optional application field support
• Better Excel/Word/PDF automation descriptions

-*4. Upgrade Experience Improvements
Australia strongly focuses on smoother upgrades.

New tools include:

• Personalized PRB (problem fix) release notes
• Combined cross-family upgrade views
• Better release note filtering and navigation
• Upgrade planning workflow guidance

Security & Governance

1. Security Enhancements

Australia Patch 2 already includes:

• 332+ fixes
• Multiple security fixes
• Improved guarded script evaluation
• More granular dictionary attribute controls
• Better search sensitivity controls

Operational Changes
6. Release Cadence Changes
ServiceNow changed its major release schedule:

• Releases now align to Q2 and Q4
• Earlier upgrade deadlines
• More structured lifecycle planning