ServiceNow, introduced in 2004, is a leading cloud-based IT Service Management (ITSM) tool designed to streamline IT operations and improve efficiency. It offers a comprehensive suite of features including incident management, problem management, change management, and a customizable service catalog. ServiceNow provides a unified platform that integrates various IT functions, automating routine tasks and facilitating better service delivery. With its robust reporting and analytics capabilities, organizations can gain insights and enhance decision-making. The platform’s flexibility allows for customization to meet specific business needs, making it a popular choice among enterprises for managing IT services and operations.