Multimodal input processing: Supports voice and video inputs

ServiceNow Xanadu release

Xanadu highlights

ServiceNow AI Agents
The Xanadu release introduces a significant leap in AI technology with the addition of AI agents to the Now Platform. This advancement in intelligent automation is designed to benefit organizations of all sizes.

Key features of the new AI agents include:

• Multimodal input processing: Supports voice and video inputs.
• Personalized solution delivery: Tailored to individual needs.
• Robust governance controls: Ensures responsible AI use.

Now Assist Skill Kit
The Now Assist Skill Kit complements the AI agents by enabling organizations to create custom AI solutions.

Key features include:

• Custom GenAI skill creation: For specific business needs.
• Built-in tools: For building, testing, and deploying new GenAI skills.
• Flexible model selection: Assign skills to applications.
• Seamless integration: With existing Now Platform data and knowledge.
• Support for Now LLMs and third-party/custom LLMs: Offers extensive
  customization options.

Now Assist for IT Service Management (ITSM)
The Xanadu release enhances ITSM with AI-driven features to streamline workflows and improve decision-making:

• Change request summarization: Helps agents make quick, informed decisions when approving changes.
• Chat reply recommendations: Uses “Write with Now Assist” to provide intelligent responses to common questions in chats.
• Sidebar discussion summarization: Gives agents a comprehensive understanding of chat and incident context, aiding in effective resolution proposals.

RaptorDB Pro – High-Performance Data Processing
RaptorDB Pro is a high-performance database introduced in the Xanadu release, enhancing data management within the ServiceNow ecosystem.

Key features include:

• Centralized operational data and analytics: Within the Now Platform.
• Faster filtering and processing: Of large datasets.
• Real-time insights: For immediate action.
• Enhanced scalability: To support growing enterprise needs.
  RaptorDB Pro helps organizations streamline workflows and significantly improve operational speed and efficiency through advanced data handling capabilities.

Enhanced Asset Management
The Xanadu release brings significant improvements to both Enterprise Asset Management and Hardware Asset Management, offering more comprehensive lifecycle tracking and efficient inventory management.

Enterprise Asset Management:

• Calibration tracking: For enterprise assets throughout their lifecycles.
• Industry-specific asset and model management: Through customized workspaces.
• Streamlined repair flow: For defective assets in stockrooms.
• Simplified asset return process: With Drop off tasks.
• Efficient asset location and picking: Using the ServiceNow Mobile Agent application.

Hardware Asset Management 11.0.0:

• Device as a Service (DaaS) management: For the entire lifecycle of provider-offered assets.
• Zero Touch request flow: For minimal-intervention hardware asset fulfillment.
• Accelerated repair process: For defective hardware assets in stockrooms.
• Enhanced stockroom efficiency: With the ServiceNow Mobile Agent application.