Zoom Inc. Zoom Video Conferencing - Customized waiting room doesn't work - get default instead. Why is that?

Question

I have enabled the Waiting Room in Account Settings, and specified a particular Customized Waiting Room. In the Waiting Room Edit Options I also checked off, Allow participants in the waiting room to reply to host and co-hosts.
I also had updated to the latest version of Zoom before making these settings.However, in a subsequent meeting, the Default Waiting Room displays, not the Customized Waiting Room. Furthermore, people in the Waiting Room can't reply to hosts/co-hosts.
Any suggestions?

Accepted Answer

See this Zoom Support article for details:https://support.zoom.us/hc/en-us/articles/4905283822733-Enabling-and-customizing-the-Waiting-Room
A few quick points:

Having these options in the Account Settings doesn't necessarily enable them for the user. Please check the User Settings as well.
Customized Waiting Rooms are only visible when the meeting is scheduled with Waiting Room enabled. If enabled during a live meeting through the in-meeting security controls, participants will see the default Waiting Room.
Please verify you have enabled Waiting Room Option of Allow participants in the waiting room to reply to host and co-hosts.

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Customized waiting room doesn't work - get default instead. Why is that?

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