Zoom Inc.Zoom Video Conferencing
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I can no longer use old ID and password.?
I enter the ID and the message appears: ID incorrect - even though I've been using this ID and password for a year and a half.
Zoom Inc.Zoom Video Conferencing
Answers
Top answer
There are a few possible reasons why you may no longer be able to use your old Zoom ID and associated password. Here are some possible solutions:
- verify that you typed the ID and password correctly. Sometimes a simple typo can cause the ID or password to show as "incorrect".
- the host of the zoom meeting may have changed the ID and password. If this is the case, you will need to contact the host and ask for the new ID and password.
- your old Zoom ID may have been disabled or deleted. If this is the case, you will need to create a new Zoom ID and use it for future meetings.
- check if there is a new version of Zoom and if yes, update it
- clear the cache of your Zoom desktop app.
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