Problem installing windows client?

I am having problems with the Windows client installer. I get error 10006 and have tried the recommended solutions, including checking disk space and disabling antivirus/firewall, without success.

The error in the installer.txt file seems to suggest an issue with a dll file:

[8740:9564 ] [ ERROR ] [09:54:42.180] C:\zoomcode\EP_2017\Client\src\install\windows\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10006 ctx:6 MSG:CopyFile Failed System Error Code:5 Ref str:ssb_sdk.dll

Hoping someone may be able to advise.

Thanks.

Answers

Top answer

The error code "5" usually indicates a problem with the access permissions to the file. Try running the installation as administrator. Just right click on the installation file and select Run as administrator.

I would be happy if you let me know if this fixed the problem.

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