Zoom Video ConferencingZoom Inc.
Zoom Video Conferencing
<1K views

Recording missing?

I recorded a meeting in the cloud and it's missing- no sign of it in the recordings tab. Any idea what may have happened or where it could be?

Thanks!

Answers

Top answer

There are several possible reasons why your recorded Zoom Meeting file is not appearing in the "Recordings" tab. Here are some possible causes and solutions:

  1. there may be a delay before the recorded file appears in the "Recordings" tab. In some cases, it may take several hours before the file is available. So wait for some time before contacting the customer support.
  2. You may have recorded the Zoom meeting using a different email address than the one associated with your Zoom account. Make sure you are logged in with the correct email address to access the recorded file.
    Verify that there is enough storage space for the recorded file on your account. If the storage space is full, it may result in the recorded file not appearing in the "Recordings" tab.
    The recorded file may have been moved to a folder other than the default Zoom Recordings folder. Check your computer to see if the recorded file was saved in a different location.
  3. there may be technical problems with the Zoom server that can cause the recorded file not to appear in the "Recordings" tab. In this case, you should contact customer support for further assistance.

highmo
highmo / expert (2350)
 

You know a better answer?

The question about Zoom Inc. Zoom Video Conferencing has already been answered, but there may be a better solution or alternative available by now. If you know it, answer the question now and increase your reputation as an industry expert in our B2B community.

Related Questions Related Questions

Receive Important Update Messages Stay up to date on Zoom Inc. Zoom Video Conferencing

More from the Apps & Software section

Was the content helpful to you?

Advertisement Advertise here?
Banner Logitech