Music not playing?

There are several possible reasons why Alexa is unable to play music even though it has confirmed your request. Here are some steps you can take to fix the problem:

• Check if you have an active subscription to the music service: Make sure you have an active subscription to the music service you want to use (e.g. Amazon Music, Spotify, etc.). If you do not have an active subscription, Alexa will not be able to play music.

• Check your Alexa settings: Make sure the correct music playback settings are set in your Alexa app or on the Alexa website. Also check that your Alexa devices are properly linked to your Amazon account.

• Check your network connection: Make sure your Alexa device is connected to the internet and has a stable network connection. Also check if your router is properly configured and the required ports are open for Alexa to play music.

• Restart the Alexa device: Sometimes, a simple reboot of the Alexa device can solve the problem. Disconnect the device from power and reconnect it after a few minutes.

• Check music availability: It is possible that the music you want is not available in your region or on your music service. Check the availability of the music on the music service's website or try selecting a different music to see if it will play.