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Alexa Voice Service
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Why is one song recognized but not playing from My Media?

Device: Alexa Dot

Alexa correctly recognized a request from My Media and said it was playing it, but the song was not played - no sound at all. This occurred only for one song, only when Alexa is in a different room than when first set up. Other songs from the same My Media server played without a problem, and when I returned the Dot to the original location the song was played correctly. It is a single m4a file, not a commercial song.

user78135
user78135 / newcomer (8)
 

Answers

Top answer

It sounds like you're encountering a issue with playing a specific song using Alexa in a different room than when it was first set up. Here are a few steps you can try to resolve the issue:

  • Check the volume on your Alexa device and ensure that it is set to an appropriate level.
  • Check the network connection. If the network connection is weak or if there is interference, it can affect the ability of Alexa to play music. Try moving the device closer to your router or moving it to a different location to improve the signal.
  • Try restarting your Alexa device and your router.


If you are still having trouble playing the specific song, try playing it from a different device, such as your computer or phone, to see if it is a problem with the file itself.

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