
Alexa Voice Service
Why is one song recognized but not playing from My Media?
Device: Alexa Dot
Alexa correctly recognized a request from My Media and said it was playing it, but the song was not played - no sound at all. This occurred only for one song, only when Alexa is in a different room than when first set up. Other songs from the same My Media server played without a problem, and when I returned the Dot to the original location the song was played correctly. It is a single m4a file, not a commercial song.