Barco ClickShare CSE-200 - Clickshare CSE-200 is constantly red, not responding?

Question

Hi there,I use a Barco ClickShare CSE-200. Overnight can suddenly no longer be established connection.The base unit is constantly red and the "plugs" no longer connect to the base unit. It also does not show the home screen via HDMI.The trick to reset the base unit to factory settings does not work. The unit does not respond to the reset button (even after holding it for 1 min and unplugging and plugging in the power supply first).Does anyone have any other way to get the product back up and running?Greetings and thanks in advanceDeni

Accepted Answer

Dear Deni,if the reset didn't work out, unfortunately there is no other way to reset the base unit. In this case I would recommend to contact the dealer/distributer you bought this unit from. If this unit is still in warranty (you can check this with the serial number here: https://www.barco.com/en/support/warranty), you will get a new one.If the unit is no longer in warranty, you have the possibility to swap this unit into a new model (C-10 for example) via the trade-in program from Barco:https://www.barco.com/en/clickshare/trade-inHope this information helps!BrProdromos

Answer

Hello,interesting. I have just the same problem since last thursday. My Barco is still in warranty, but it is impossible to get contact to barco. My reseller sais, I should open a ticket directly at the barco-page, but I got no access to the ticket portal since now. Complety annoing. But interesting, that I am not the only one with the same problem at the same time.Greetings!

Clickshare CSE-200 is constantly red, not responding?

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