How do I perform a new setup if Bluetooth pairing cannot be activated?

It is not easy to get information about the Ebox Smart, try this guide here:

(set factory settings)

• De-energize eBox for one minute (switch off fuse and switch on again)
• eBox restarts
• Touch the Bluetooth button on the eBox for 3-5 seconds and then the LED flashes blue
• Establish Bluetooth pairing in the settings of your cell phone (LED lights up blue continuously)
• Start the eConfig app
• Configure box name
• Enter PUK
• Reset eBox
• eBox restarts (during this time, please close the eConfig app and delete the Bluetooth connection in the cell phone, as the Bluetooth ID has changed as a result of the reset)
• Touch the Bluetooth button on the eBox for 3-5 seconds and then the LED flashes blue
• Search for new Bluetooth devices on the cell phone
• Establish Bluetooth pairing in the settings of your cell phone (LED lights up blue continuously)

(eBox configuration)

• Start the eConfig app
• Configure box name
• Enter PUK
• Click away the white window at the top right
• Configure private
• Make technical settings (e.g.: for 11 KW please select 3 phases, 16 A)
• Click on Next and Done
• eBox restarts (close the eConfig app)
• Touch the Bluetooth button on the eBox for 3-5 seconds and then the LED flashes blue
• Establish Bluetooth pairing in the settings of your cell phone (LED lights up blue continuously)

(register eBox)

• Start the eCharge+ app and add the eBox under "charging at home".
• Bluetooth connection to the box should be recognized
• Enter the PUK
• Set up WLAN
• DHCP
• Enter password
• A message appears eBox is connected to "WLAN..."
• Set authorized charging processes to No (you can always change this later)
• After the success message, please close the app and disconnect the Bluetooth connection
• eBox should restart and be available via the eCharge+ app under "charge at home".

In any case, write a ticket to support so that they can carry out a firmware update of the system. Also search your Wi-Fi network to see if the wallbox is available there and if any settings can be adjusted via the web interface.