How can I change the offline status of the app?

Hello,
For some time now, I have only been able to connect to the wallbox if I use the wallbox hotspot and connect to the Keba web interface via the IP address.
This used to work without any problems via the app, for example to download a PDF for billing the amount of electricity consumed. Unfortunately, Status Offline is always displayed in the app. How can I change this?
*ITALIC

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