Logitech Rally Plus
Logitech
Rally Plus
newcomer (8)user1655281206
asked by user1655281206
 

Camera overexposes?

Hi, we've had the Rally+ system for a few months and today the camera showed an overexposed view. Any advice how to bring it back to normal?Question camera-overexposes

3

Answers

newcomer (8)user1655315530
answered by user1655315530
 

Try updating the firmware via the Logitech sync app, that seemed to work for me:

https://www.logitech.com/en-us/video-collaboration/products/sync.html

newcomer (8)nhia-ali
answered by nhia-ali
 

If you’ re impacted, just open the new Sync tool, reset the AWB/Exposure back to AUTO, and you’ re all set.

This is caused by a recent update pushed out by Logitech.

newcomer (87)musicallychallenged
answered by musicallychallenged
 

Logitech have now fixed this in new Sync update --

Dear Customers,

Yesterday, we released a Sync app update meant to introduce a new feature, but unfortunately, it caused some Logitech customers to experience quality issues with their Rally cameras and/or Meetup conference room equipment. We are writing to let you know a new update has been pushed out through the Sync app to correct this issue and restore the video image quality. The Sync app typically updates itself within 24 hours, so no further action is required on your part.

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