What is Shared mailbox and when to use it?

A shared mailbox is a mailbox that multiple users can access to read and send emails. It’s commonly used for scenarios where several people need to manage and respond to emails from a single email address.

Examples :

1. Customer support (e.g., support@company.com)
2. General inquiries (e.g., info@company.com)
3. Departmental communication (e.g., hr@company.com)
4. Reception desks or team projects

Key Features of a Shared Mailbox

1. Collaborative Access: Multiple users can access the mailbox, making it easy to manage emails collectively.
2. Send as or Send on Behalf: Users can send emails from the shared mailbox address, making communication consistent and professional.
3. Shared Calendar: It can include a shared calendar for scheduling and viewing events, such as team meetings or vacation schedules.
4. No Separate Login: Users access the shared mailbox through their own Outlook accounts, without needing separate login credentials.

When to Use a Shared Mailbox

1. Team Collaboration: When a team needs to handle emails together, such as in customer support or sales.

1. Centralized Communication: For managing emails sent to a general address that multiple people need to monitor.
2. Departmental Use: For internal communication within a department, ensuring all team members are on the same page.
3. Project Management: To keep all project-related emails in one place, accessible to all team members.