Admins can now ban IP addresses in messaging to block all users coming from specific IP addresses

Release notes through 2025-08-08

Support
New:

• When adding a new external email support address, the “Connect other” option is no longer available. The “Connect external address” option now incorporates both workflows in a single selection.

Admin Center
New:

• As part of the removal of support for password access for API authentication, we proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days.

Messaging and live chat
New:

• Admins can now ban IP addresses in messaging to block all users coming from specific IP addresses, making it especially effective against bad actors who evade bans by creating multiple accounts.

App Marketplace
New:
Admin AI (Support - paid)

• Admin AI lets you ask questions about your account in free text. Admin AI is the fastest, easiest way to understand why your triggers ran (or didn’t). With a sleek, conversational interface, you can simply ask questions about any trigger and ticket, and get clear, accurate answers in seconds.

Subscription Pro - Sell (Sell)

• Subscription Pro consolidates customer subscription data from Zendesk clients into one unified view in Zendesk Sell. Stop switching between platforms—give your sales team all the insights they need, right where they work. See active plans, renewal dates, MRR, and usage metrics on each Company or Contact record. Access real-time subscription insights to understand account health and spot expansion opportunities. Keep all stakeholders informed with accurate, consolidated subscription data.

Universal Toolkit by LEAFWORKS (Support - paid)

• Universal Toolkit by LEAFWORKS combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance. As part of this package, you get Side Tickets Premium, Attachments Manager, Deeplinks Plus, Conditional Fields, Ticket Manager Plus, Related tickets, and Alert Wrong User. All are available independently in the Zendesk Marketplace.

Bulk End User Edit (Support - paid)

• Bulk End User Edit transforms how you manage large numbers of end users in Zendesk. This powerful tool enables administrators to efficiently perform bulk operations through an intuitive interface, saving hours of manual work while ensuring data consistency across your user database. Find users quickly with multiple filter criteria, including name, email, organization, tags, and custom fields. Update multiple users simultaneously assign companies, manage tags, and modify custom field values in one operation

ShippingBo Connector by Volvox (Support - paid)

• ShippingBo Connector by Volvox connects your Zendesk Support account with ShippingBo. Effortlessly retrieve order details directly from a ticket field with autosearch by order ID. Instantly view detailed billing and shipping information related to the ticket. Access comprehensive parcel tracking details with ease.