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Update

CSAT: Agents can rate their own tickets where they are requestors.

Employee serviceEmployee service
Zendesk

Release notes through 2025-09-19

Support
New:

  • We released incremental export APIs for custom objects to help customers build reports on their custom object data in external reporting tools.

AI Agents Advanced
New:

  • CSAT: Agents can rate their own tickets where they are requestors. For this to work in messaging, help center authentication must be enabled in the Web Widget. See Turning on help center authentication
  • Service catalog: Released the unified request view.

Fixed:

  • CSAT: Agents can no longer change a CSAT score for tickets they are not requestors of if they discover a link.
More updatesTo the product
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