Guide and machine learning

Guide and machine learning
New

• Merging suggestions identify other tickets that could be merged with the ticket the agent is currently handling. This helps reduce duplicated effort and enhances communication with customers, leading to increased agent productivity and higher customer satisfaction.

Fixed

• Add ai_agent_automated_resolution tag to tickets using advanced autoreply that meets the automated resolution definition.

Mobile SDKs
Fixed
Resolved an issue where images captured with the device camera were not displaying in a conversation.