Increased the limit on the number of loops allowed on the same block

Release notes through 2025-07-11

AI agents, and knowledge
New:
Knowledge

• Increased the content tags limit from 200 to 1000 per account.

AI Agents Advanced

• Public comments triggered by the Apply Macro action from the AI Agent are now displayed and processed as AI Agent messages in the conversation logs.

Fixed:
AI Agents Advanced

• Increased the limit on the number of loops allowed on the same block in the dialogue builder before aborting the reply process.
• Fixed the bug that prevented users from creating new bot with a 401 error which resulted in creating multiple bots.

Copilot
New:

• Released the Zendesk Copilot: Agent productivity dashboard.
• Added new usage data for generative AI writing tools in the Zendesk Copilot: Agent productivity dashboard.
• Auto assist now receives outputs from action flows, enabling use cases such as displaying information returned by action flows in a ticket and using that information as an input for Auto assist suggestions.
• AI recommendations now pre-populate triggers for admins to review and approve, instead of having to follow step-by-step.
• Added a new AI recommendation use case: Auto-Reply.
• Added an AI recommendation to dismiss feedback capture.
• AI Recommendations are now supported in 37 languages.
• Previously, entity detection only supported the detection of entity values. With this release, admins can now define synonyms for each entity value. This simplifies setup and enhances the accuracy of entity detection