Jarvis Helpdesk AI Copilot (Support)

Release notes through 2024-12-27

Zendesk WFM
New:
The general tasks and schedule adherence capability lets you map general tasks to workstreams.

App Marketplace
New:
Jarvis Helpdesk AI Copilot (Support)

• Jarvis Helpdesk AI Copilot is the AI-powered assistant that helps your CX team resolve Zendesk tickets faster and more efficiently. Get a quick summary of Zendesk tickets, track response times, and analyze customer sentiment to improve your support quality. Autodraft personalized responses based on ticket content and your knowledge base, ensuring replies are accurate and tailored to the customer's needs. Turn a few keywords or notes into a professional response, making it easy to address a wide range of customer inquiries. Set the tone of your AI responses, train the AI using your Zendesk macros and knowledge base, and enforce custom business rules to align with your company’s standards.

Products with no updates this week

• Support
• Talk
• AI agents and knowledge
• Mobile SDKs
• Explore
• Chat and messaging
• Admin Center
• Zendesk QA