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Merging suggestions

Employee serviceEmployee service
Zendesk

Guide and machine learning
New

  • Merging suggestions: Merging suggestions identify other tickets that could be merged with the ticket the agent is handling. This helps reduce duplicated effort and enhances customer communication, increasing agent productivity and customer satisfaction. See Merging related tickets based on suggestions.
  • Automated resolutions: Added ai_agent_automated_resolution tag to tickets using advanced autoreply that meet the automated resolution definition.

Mobile SDKs
Fixed
Resolved an issue where images captured with the device camera were not displaying in conversation

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