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Why doesn't Meetup Microphone work with Teams and Zoom?

I use Meetup in conjunction with HP Elitebooks (840G5) at a customer and everything works, with the new HP Elitebooks (840G10) the microphone does not work in Teams or Zoom. Firmware has been updated.

Answers

  • Try to narrow down the error.
  • Use a different laptop, or even a non-office laptop.
  • If the error continues to occur, use a different USB cable.
  • Check all plug connections for loose contact.
  • The USB-C should be the original cable or a suitable USB-C 3.0 / 2.0 cable for data transfers.
  • Also check whether the Meetup is displayed in the device manager of your PC.
  • If the PC does not want to display the Meetup, check your PC for errors.
  • Update the firmware of the BIOS etc.
  • Deactivate the Thunderbolt connection, this can cause problems.

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