Why does my connection drop when screen sharing?

Hello!

I have the following problem: Generally, the Zoom meetings work and I can participate in them without any problems. However, as soon as the host splits the screen, I get kicked out of the Zoom room. Sometimes an automatic login attempt is then started, but it fails immediately....

I've tried several solutions: 1) It can't be the internet connection, because it works fine on the smartphone.

2) Windows and Zoom are up to date.

3) I have used both the app and the browser function. With both, the error described occurred.

I hope that someone can help me.

Kind regards

Stephan

Answers

Top answer

Hi Stephan.

Try the following: Please disable hardware acceleration for sending videos, receiving videos and video processing under advanced video settings. This should fix the problem.

You know a better answer?

The question about Zoom Inc. Zoom Rooms has already been answered, but there may be a better solution or alternative available by now. If you know it, answer the question now and increase your reputation as an industry expert in our B2B community.

To the product All questions