IT Service Management (ITSM)

IT Service Management (ITSM) is an approach to planning, delivering, managing, and supporting IT services that align with a company’s business goals. It focuses on structuring and optimizing IT processes to provide consistent and high-quality services. ITSM often follows best-practice frameworks like ITIL to ensure efficiency, customer satisfaction, and continuous improvement.

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ServiceNow is a cloud-based IT Service Management (ITSM) tool launched in 2004. It streamlines IT operations with features like incident management, change management, and a customizable service catalog. The platform enhances efficiency and automation for IT teams.

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Zendesk for Employee Service is an AI-powered solution designed to streamline employee service operations, enhance support team efficiency, and boost employee satisfaction through integrated, intuitive, and personalized service.

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Jira Service Management is an IT Service Management (ITSM) tool developed by Atlassian. Launched in 2020, it helps teams manage service requests, incidents, and changes efficiently

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IT Service Management (ITSM)

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