IT Service Management (ITSM)

IT Service Management (ITSM) is an approach to planning, delivering, managing, and supporting IT services that align with a company’s business goals. It focuses on structuring and optimizing IT processes to provide consistent and high-quality services. ITSM often follows best-practice frameworks like ITIL to ensure efficiency, customer satisfaction, and continuous improvement.

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Servicenow IT Service Management (ITSM)

Servicenow
IT Service Management (ITSM)

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Atlassian Jira Service Management

Atlassian
Jira Service Management

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Zendesk Employee service

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Employee service

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100%