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Poly Sync 20 Support
Forum, Problems & Help and Frequently Asked Questions (FAQ)
The section below is a forum dedicated to Poly Sync 20 within the devicebase community. It provides a platform for users to discuss frequently asked questions (FAQs), share problems, and exchange helpful tips. Poly representatives and users can participate in these discussions. Users who contribute the most valuable answers and insights for a product are recognized as product experts. If you have any issues or require support, ask your questions to other devicebase users.
All questions about Poly Sync 20
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The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
My poly sync is turned always green and phone icon flashing and beeping every 20 seconds?
2.4Kviews
When I connect mobile phone, no issue, when I connect PC, green light as if the call was active, but red phone button is flashing...
Teams buttons not working?
2.0Kviews
I successfully synced my speaker through bluetooth with my computer but it seems I cannot get the Teams buttons to work. I am unable to...
Poly Sync 20 intermittent when connected using HP USB-C Dock G2?
<1Kviews
When connecting Poly Sync 20 via USB into HP DragonFly G2, device is intermittent. Device sometimes appears and may not, and more so when laptop...
Continues beeping of the product - how to stop it?
<1Kviews
The red headset is blinking constantly, and the device makes a signal (beep, beep) every 10 seconds. I can’t stop it.
Sound cutting out/changing volume
<1Kviews
When listening to calls and content through my Poly SY20, the sound has begun to cut out or drop in volume. My organic speakers still...
Setting Smartphone on silent = making Poly Sync 20 silent, too?
<1Kviews
Can I configure:
When Smartphone is set on silent = Poly Sync 20 should be silent, too. And maybe only the light on the Poly...
Phone icon does nothing?
<1Kviews
Pressing the phone icon no longer does anything. It will neither answer nor end a call. Reset has been performed, and all connected devices were...
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