LogitechHi all,
I have an Issue when selecting the 'room control' option on my Tap device. The tap device screen goes blank every time I select the option. The room control appears on the screen connected to the tap device but I cant do anything. After a couple of minutes it just goes back to the home screen
Hello, it would be important to know which system you are using. Crestron, Q-Sys or something else. There are several possibilities that trigger this error. Set the TAP as the main display on the PC. If possible, also set a screen as the main display in the room control system. Check whether the program is also started. If you have installed Q-Sys, the Q-Sys app must also be started e.g. as a user when logging in. With Crestron, this setting should be permanently stored in the CX systems. A program that is started after logging in can be set via the Windows task management.
You know a better answer?
The question about Logitech Tap has already been answered, but there may be a better solution or alternative available by now. If you know it, answer the question now and increase your reputation as an industry expert in our B2B community.
Related QuestionsTap not found in SYNC?
Hello, I have 20+ CollabOS (android) MTRs currently running in my company. All are working fine (Green Lights) except for one room shows an error...
Missing video feed for other end participants - Rally Plus/Tap for teams?
We have recently purchased a Rally Plus + tap + Intel NUC package that is set up. When we enter meetings, everything seems to work...
Why is my Tap Screen Blank?
My company uses a Logi Rally system for their sales conference room. A few months ago, the Logi Tap that they use to control the...
Stay up to date on Logitech Tap
Was the content helpful to you?
