CSAT: Agents can rate their own tickets where they are requestors.
ZendeskEmployee service
The manufacturer Zendesk has not set up its devicebase profile.
Contents like updates, compatibilities and support are time-delayed and not verified.
Zendesk
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The manufacturer Zendesk has not set up its devicebase profile.
Contents like updates, compatibilities and support are time-delayed and not verified.
Contents like updates, compatibilities and support are time-delayed and not verified.
ZendeskEmployee service
Update from:Rulebase automates QA, compliance, and back-office operations for banks and fintechs.
ZendeskEmployee service
Sender Authentication improvements:
ZendeskEmployee service
Release notes through 2025-08-29
ZendeskEmployee service
Release notes through 2025-08-22
ZendeskEmployee service
A new tab with auto assist usage data is now available on the Zendesk Copilot:
ZendeskEmployee service
Added the public API getCurrentUser() to expose current user information.
ZendeskEmployee service
Admins can now ban IP addresses in messaging to block all users coming from specific IP addresses
ZendeskEmployee service
Customers can define goals (purchases and renewals) and track the performance of agents on the goals.
ZendeskEmployee service