Customers can define goals (purchases and renewals) and track the performance of agents on the goals.
ZendeskEmployee service
The manufacturer Zendesk has not set up its devicebase profile.
Contents like updates, compatibilities and support are time-delayed and not verified.
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The manufacturer Zendesk has not set up its devicebase profile.
Contents like updates, compatibilities and support are time-delayed and not verified.
Contents like updates, compatibilities and support are time-delayed and not verified.
ZendeskEmployee service
Update from:ChatGPT AI Agent by Macha (Support)
ZendeskEmployee service
Knowledge in the Agent Workspace: quick answers provide formatted responses.
ZendeskEmployee service
Increased the limit on the number of loops allowed on the same block
ZendeskEmployee service
New ticket events can be subscribed to via webhooks
ZendeskEmployee service
Disable Ticket Fields lets you choose which ticket fields to disable for agents
ZendeskEmployee service
Auto assist, a part of the Copilot add-on, can now rely on similar tickets
ZendeskEmployee service
Intent model improvements to better capture the intent changes in each account
ZendeskEmployee service
Zendesk teammates access to create and link tasks
ZendeskEmployee service